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Late Breaking News

 

The latest updates and information Mississippi Medicaid providers need to know is posted in Late Breaking News

Sign up to receive email alerts every time DOM posts a Late Breaking News update! Just email a contact name, place of business and a contact number (optional) to LateBreakingNews@medicaid.ms.gov.

 


7/17/2024

Reprocessing Fee-for-Service (FFS) Claims Paid Erroneously should have denied with Edit 2017/EOB 0287

The Mississippi Division of Medicaid (DOM) will reprocess fee-for-service (FFS) claims that erroneously paid when they should have denied with edit 2017/EOB 0287 – Member is enrolled in a State-contracted Managed Care Program. This will result in a recoupment of previous incorrect payments impacting claims submitted to MESA prior to 07/22/2024. Providers will need to include supporting documentation from the remittance advice (RA) that reflects the Medicaid claim recoupment when submitting the claim to the appropriate Coordinated Care Organization (CCO).

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


7/8/2024

Reprocessing Professional Claims: Mental Health Claims for Wraparound and Targeted Case Management for the Community Support Program

The Mississippi Division of Medicaid (DOM) will reprocess Professional Claims for the dates of service 11/01/2023 through 12/12/2023 due to a fee change for HCPCS code T2023. The reprocessed claims will appear on your Remittance Advice dated July 5, 2024. No further action on the part of the provider is needed.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


7/1/2024

ATTENTION SWING BED PROVIDERS: Provider Authorization Requirements

Swing Bed Prospective Review/Prior Authorization DOM requires prior authorization to be initiated by the provider within one (1) business day prior to swing bed admission. The initial authorization shall be for up to 30 days.

Swing Bed Concurrent Review – In order to provide the UM/QIO the opportunity to evaluate the ongoing medical necessity of care provided, DOM requires concurrent reviews to be submitted no later than 2 calendar days prior to the end of the current authorization period.

Weekend/Holiday Swing Bed Admission – The provider shall request authorization for a Weekend or Holiday Admission by close of the next business day.

Retrospective Review – Requests for post service reviews will be considered when prior authorization was not obtained due to extenuating circumstances. (i.e., beneficiary was unconscious upon arrival, acts of nature impairing the provider’s ability to verify the beneficiary coverage/eligibility status, services authorized by another payer who subsequently determined member was not eligible at the time of service, etc.)

 

 


6/26/2024

Billing of preferred diabetic supplies allowed via pharmacy claims

Effective 7/1/2024, diabetic supplies will be allowed to be billed on pharmacy claims. Diabetic supplies allowed to be billed via pharmacy claims are blood glucose meters and test strips, continuous glucose monitors (CGMs), disposable insulin pumps and components, insulin pen needles and syringes. Please see the MS Medicaid Diabetic Supplies Preferred Product List at https://medicaid.ms.gov/preferred-drug-list/.

Billing via medical claims by DME providers will still be allowed to minimize access issues for members.

 

 


6/26/2024

July Provider Bulletin now available

The July issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin has shifted to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


6/19/2024

Medicaid to implement single Pharmacy Benefit Administrator for all pharmacy claims on July 1, 2024

On July 1, the Mississippi Division of Medicaid (DOM) will implement a single Pharmacy Benefit Administrator (PBA) to streamline and enhance the processing and management of pharmacy claims for all Medicaid members, including those enrolled in MississippiCAN and CHIP.

Operated by Gainwell Technologies, the PBA will also assume all pharmacy prior authorization responsibilities for drugs submitted on pharmacy claims. DOM will continue to require the use of the Universal Preferred Drug List (PDL). This decision comes after careful consideration and evaluation of various factors aimed at enhancing efficiency and transparency in the Medicaid delivery system.

Members should notice no disruption in their care if providers are prepared for this change.

 

WHAT YOU NEED TO KNOW AND DO

 

Pharmacy Providers:

Billing Directions

Pharmacy providers must ensure their pharmacy software is configured to submit NCPDP D.0 pharmacy claims, with dates of service of 7/1/2024 and thereafter, for all Medicaid members (fee-for-service-FFS, MSCAN and MSCHIP) to Gainwell using the following billing values:

BIN – 025151

PCN – DRMSPROD

Retroactive Billing Directions

To bill pharmacy claims with dates of service prior to 7/1/2024, providers must ascertain which Coordinated Care Organization (CCO) in which the beneficiary was enrolled on that date and submit to that CCO’s PBM. For example, if the member was enrolled with Molina, the claim (s) should be submitted to CVS Caremark. The MSCAN and MSCHIP BIN/PCN values in effect prior to 7/1/2024 should be used. Retroactive billing will be possible for claims with dates of service a year back from 6/30/24.

 

Claims

To streamline billing for pharmacy providers, all claims will be subject to  the same billing rules, regardless of fee for service (FFS), MSCAN or MSCHIP enrollment of the member.

These billing rules will be consistent with the FFS billing rules for claims submitted to GWT prior 7/1/2024.

 

Medicaid Member ID#

Submit only the first nine (9) digits of the ID Number displayed on the Medicaid card. Do not submit a Person Code.

All Medicaid members receive one of these type of ID cards:

 

Please note: New plan-specific ID cards have been mailed to members enrolled in MSCAN and MSCHIP plans.

 

DAW Codes

The only DAW codes recognized in adjudication logic are ‘0’ and ‘7’.

Use of DAW ‘7’ for Narrow Therapeutic Index (NTI) Brand Name Drugs (UPDATE)

Medicaid allows the generic mandate requirement to be overridden for brand name narrow therapeutic index (NTI) drugs to include Coumadin, Dilantin, Lanoxin, Synthroid, and Tegretol.

Pharmacists may now override the generic mandate for NTI drugs by submitting a DAW of ‘7’ on the POS claim for prescriptions on which the prescriber specifies ‘Do Not Substitute’.

 

Pharmacy Help Desk and Prior Authorization Unit

The Gainwell pharmacy call center phone number is 833-660-2402. This is a direct line to the Gainwell pharmacy help desk to aid with pharmacy claims and pharmacy prior authorizations. All pharmacy claims and prior authorization assistance should be directed to this number.

The GWT pharmacy help desk is open Monday-Friday 8 a.m. – 6 p.m. CST. The GWT help desk is available 24 hours a day, 7 days a week for emergency PA/claims issues.

 

Prescribing Providers:

DOM requires most prior authorization (PA) requests be signed/submitted by prescribers.

Prescribers and their administrative staff must submit all requests to Gainwell on July 1, 2024, and thereafter. The preferred method of submission is via the MESA Portal for Providers.

PA requests may also be faxed to Gainwell at 866 -644-6147. If PA assistance is needed providers can call 833-660-2402.

General Prior Authorization Instructions can be found on DOM’s website at https://medicaid.ms.gov/wp-content/uploads/2024/07/General-Prior-Authorization-Instructions-7_1_2024.V4-1.pdf.

PA reconsideration requests and appeals can also be sent to Gainwell directly via fax at 866- 644-6147.

In an effort for a smooth transition to the single PBA, GWT has attempted to convert all  MSCAN and MSCHIP PAs with approval dates in effect on/after 7/1/2024. In some cases, new PA requests may be required from prescribers.

Link to PAs Forms – https://medicaid.ms.gov/pharmacy-prior-authorization/

 

Voluntary 90-Day Maintenance Drug List

DOM is in the process of expanding this list. The GWT pharmacy help desk will issue PAs for 90-days supplies for members on a case-by-case basis.

 

Weekly Remittance Advice (RA) Statements

Pharmacy providers will receive one weekly payment for all claims. FFS, MSCAN and MSCHIP claims  will appear on a single, weekly RA from GWT.

 

Reimbursement change for CHIP claims

MSCHIP claims will be reimbursed using the same methodology used for fee-for-service and MSCAN claims.

 

Billing of preferred diabetic supplies allowed via pharmacy claims

Effective 7/1/2024, diabetic supplies will be allowed to be billed on pharmacy claims. Diabetic supplies allowed to be billed via pharmacy claims are blood glucose meters and test strips, continuous glucose monitors (CGMs), disposable insulin pumps and components, insulin pen needles and syringes. Please see the MS Medicaid Diabetic Supplies Preferred Product List at https://medicaid.ms.gov/preferred-drug-list/.

Billing via medical claims by DME providers will still be allowed to minimize access issues for members.

 

 


6/17/2024

Pediatric Providers: New Lead Risk Screening Questionnaire

Effective June 3, 2024, All Medicaid providers must use the new Lead Risk Screening Questionnaire. The new questionnaire is located on the Division of Medicaid’s website: https://medicaid.ms.gov/wp-content/uploads/2024/06/Lead-Risk-Screening-Questionnaire.pdf.

As a reminder, any child identified with a capillary lead level of ≥3.5µg/dL, must receive a confirmatory venous test. Providers are required to report any blood lead level of ≥3.5µg/dL or greater to the MS Department of Health Lead Poisoning Prevention and Healthy Homes Program using the Lead Levels Reporting Form: https://msdh.ms.gov/msdhsite/_static/resources/6612.pdf.

Additional information regarding Lead testing is available on the Centers for Disease Control and Prevention (CDC) website: https://www.cdc.gov/lead-prevention/testing/index.html.

 

 


6/13/2024

Provider Revalidation

Effective October 1, 2023, provider revalidation has resumed.

Background: On May 11, 2023, the Health and Human Services Commission (HHSC) ended the extended revalidation dates for Medicaid providers that were implemented during the COVID-19 public health emergency (PHE). Following this, the Mississippi Division of Medicaid reinstated the revalidation process starting October 1, 2023. This requires all Mississippi Medicaid providers to verify the information in their provider files. According to 42 C.F.R. § 455.414 of the Affordable Care Act (ACA), all state Medicaid agencies must revalidate provider enrollments at least every five years.

Revalidation Requirements:

  • Providers must verify or revalidate their current information.
  • Providers must complete and sign a new Provider Disclosure form and a new Provider Agreement.
  • The state will conduct a full screening according to the provider’s risk level in compliance with 42 C.F.R. Part 455, Subparts B & E.
  • Providers must comply with any state requests during the revalidation process within the specified timeframe.

Notification Process: Starting October 2023, notification letters were mailed to providers enrolled with Medicaid for five years or more. Revalidation notices will be issued on a staggered schedule until all providers due for revalidation have been notified. These letters will include instructions for completing the revalidation and the due date. Providers may need to submit additional documentation and/or meet other screening requirements, such as providing fingerprints or undergoing a site visit conducted by Medicaid’s fiscal agent.

Application Fee: Certain providers must pay an enrollment application fee. For a list of institutional providers required to pay the fee, visit Provider Enrollment Application Fee. Providers who have already paid the application fee to Medicare or another state’s CHIP or Medicaid program for the same provider type are exempt and should select the appropriate option when completing the revalidation application.

Revalidation Submission: Providers can revalidate through the MESA Provider Portal using a step-by-step process. It is crucial to submit the revalidation by the submission date in the notification letter to allow processing time before the deadline. Failure to complete revalidation by the deadline will result in termination requiring the provider to reapply.

Preparation Steps:

  1. Register for MESA Provider Portal Access: All enrolled providers must register to revalidate electronically. Visit MESA Provider Portal and click “Register Now.”
  2. Refer to DOM’s Website: Check the “Provider Six Month Revalidation Due List” at DOM’s website. This list is updated monthly.
  3. Review Revalidation Presentation: The Provider Revalidation Presentation, available under “MESA Tips” at MESA Portal for Providers, offers a walkthrough and tips for providers.
  4. Verify Address Information: Ensure the “Mail To” address on file is correct to receive notifications. If updates are needed, complete the Provider Change of Address form at Provider Forms.
  5. Submit Change of Address Form: Submit the completed and signed form to Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail:
    • Fax: (866) 644-6148 (Attention: Provider Enrollment)
    • Mail: Provider Enrollment/MississippiCAN/MSCHIP, PO Box 23078, Jackson, MS 39225

Assistance: For help, contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or refer to the Provider Field Representative list on Medicaid’s website, which includes email addresses and phone numbers for each representative. This list is available at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 


 

6/13/2024

Qualified Primary Care Providers Must Self-Attest to Receive Increased PCP Reimbursement

The Mississippi Division of Medicaid (DOM) reimburses attested and qualified primary care providers at 100 percent (100%) of the Medicare Physician Fee Schedule for certain primary care Evaluation and Management (E&M) and Vaccine Administration codes. This applies to providers who self-attest to a specialty designation in family medicine, general internal medicine, obstetric/gynecologic medicine, pediatric medicine, or subspecialities recognized by the American Board of Medical Specialties (ABMS), American Board of Physician Specialties (ABPS), American Congress of Obstetricians and Gynecologists (ACOG), or American Osteopathic Association (AOA).

Providers with an existing attestation are no longer required to attest effective June 30, 2024.

To receive the increased payment, qualified providers must send a completed and signed Self-Attestation statement form to Gainwell Provider Enrollment through one of the following means:

Qualified providers may be eligible for increased payment of certain primary care E&M and Vaccine Administration codes, which can be identified by the rate type of the comprehensive fee schedule, located on DOM’s Fee Schedules page.

Providers should update their provider file, including updated or rescinding the primary care provider self-attestation form, with Gainwell when changes occur that impacts the information in the provider file.

Additional information can be found on the DOM website under Provider Forms. Refer to the link to locate the PCP Self-Attestation Statement form.

 


6/3/2024

New Email Address for Provider Document Submission

A new email address has been created for submission of supporting documents related to provider enrollment applications, revalidations, and recredentialing. If a Gainwell Provider Enrollment Analyst requests missing or corrected documents via email or by a Return-To-Provider (RTP) letter, please send them to the new email address: ms_pe_docs@gainwelltechnologies.com. This will ensure the provider enrollment team receives your documents should you encounter issues uploading them through the web portal.

Remember to include the application tracking number (ATN) in the subject line of your email.

Note: This email address is for supporting documents only. For provider and claim inquiries, continue to use the email address of ms_provider.inquiry@mygainwell.onmicrosoft.com.

 


5/31/2024

Expired Provider License Updates Required

It is imperative for providers to promptly provide their updated licensure information to Medicaid, as failure to do so will result in the closure of their Medicaid provider number and interruption of claim payments.

Who is impacted?
Under the guidelines of 42 CFR § 455.412, the Mississippi Division of Medicaid (DOM) is required to have current licenses in the provider file for both fee-for-service/MississippiCAN providers and CHIP providers.

When should licenses be updated?
As a part of this process, providers whose licenses have expired or are expiring will be notified via mailed notifications from Gainwell Technologies. We also encourage providers to consult DOM’s official website, where the Provider Six-Month License Due List is available at https://medicaid.ms.gov/. This list will be refreshed monthly to ensure the latest information is accessible.

How can a provider submit the updated license?
To facilitate the submission of licensure information, Gainwell Technologies’ Provider Enrollment Department offers multiple secure channels, including the MESA Provider Portal, fax, or mail. Here are the details for each method:

Online: MESA Provider Portal: https://medicaid.ms.gov/mesa-portal-for-providers (via the Secure Correspondence link)
Fax: Provider Services Fax Number: (866) 644-6148
Attention: Provider Enrollment
Mail: Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

If a provider fails to send in the updated license timely can a provider be reinstated?
Complying with the provisions outlined in the Mississippi Administrative Code Part 200, Chapter 4, Rule 4.5 (B) (C), DOM will reinstate closed provider numbers due to license expiration, retroactive to the date of license renewal, provided the closure duration is under one (1) year and the provider is not past due for revalidation or recredentialing. For this to happen, the provider must furnish a current license copy and rectify any changed or inaccurate information. If a Medicaid provider number has been closed due to license expiration for a period exceeding one (1) year, re-enrollment as a Medicaid provider will be necessary.

For any assistance required between 8 a.m. and 5 p.m. CST, providers can contact the Provider and Beneficiary Services Call Center at (800) 884-3222.

 

 


5/29/2024

Telligen Change Request Form – How to Request Changes or Updates to an Existing Prior Authorization

Navigating the complexities of healthcare administration often involves managing prior authorizations (PAs) for various medical services and treatments. When an update or change to an existing PA is necessary due to evolving patient needs or administrative adjustments, this article outlines the steps and best practices for requesting changes or updates to an existing PA using Telligen’s Change Request Form.

Understanding Prior Authorizations (PAs)

Prior Authorizations are a prerequisite from Medicaid to approve a prescribed treatment, procedure, or medication before it is provided. This process ensures that the service is medically necessary.

When to Use a Change Request Form

The Change Request Form is essential for situations where an existing PA needs modification, which can include, but are not limited to:

• Adding or changing service codes
• Updating the quantity of services approved
• Modifying patient or provider information
• Adding appropriate billing modifiers

*Please note that the Change Request Form should not be used for reconsiderations of denied PAs. A separate process is utilized that typically involves a 1st level appeal and/or reconsideration request.

Steps to Request Changes or Updates

1. Access the Change Request Form on the Telligen website: https://msmedicaid.telligen.com/wp-content/uploads/2024/03/MS-Change-Request-Fill-In-Form.pdf.
2. Complete the form accurately by providing all required information such as the original PA number, patient details, provider details, and specifics about the changes requested. The specific nature of the change needs to be clearly documented, whether it’s adding a service, modifying quantities, or updating information.
3. Ensure supporting documentation is attached, which may include any relevant medical records, notes from providers, or other documentation that supports the requested change.
4. Submit the form in one of the following methods:
a) Email the completed form and supporting documentation to MSMedicaidUM@Telligen.com.
b) Fax the form to (800) 524-5710
5. Follow Up
a) After submission, follow up with the recipient to confirm receipt and to inquire about the status of your request.
b) Keep records of all correspondence and submissions for your records.

Best Practices

• Timely Submission: Submit change requests as soon as the need for a modification is identified to avoid delays in patient care.
• Clear Communication: Ensure all information is clearly and accurately provided to prevent processing delays.
• Maintain Documentation: Keep copies of all submitted forms and related correspondence.
• Note: Telligen cannot revise a PA for which a claim has already been paid. The paid claim must be voided before the PA can be changed. The Change Request form must be received within 90 days of the date of the approval on the PA decision letter.

Managing PAs effectively is essential for seamless healthcare delivery. Using the Change Request Form to update or modify an existing PA ensures that patient care is not disrupted, and administrative processes remain smooth. By following the outlined steps and best practices, providers can efficiently handle necessary changes to PAs.

 

 


5/29/2024

Fee-for-Service Prior Authorization Resource Document

To identify if a procedure code requires prior authorization (PA) for straight Medicaid claims, please refer to the resource document located on DOM’s website: https://medicaid.ms.gov/procedure-code-pa-requirement/. The first page of the resource document contains helpful descriptions and the program service area key.

 

 


5/29/2024

Attention Orthodontic Provider: MS SPA 23-0030 Orthodontic Services approved by CMS

State Plan Amendment (SPA) 23-0030 Orthodontic Services was submitted to allow the Division of Medicaid (DOM) to increase reimbursement rates for orthodontic services by ten percent (10%), effective October 1, 2023.

Orthodontic services are covered when medically necessary and prior authorized by the Division’s UM/QIO or a contracted CCO’s UM/QIO for EPSDT-eligible beneficiaries. Effective October 1, 2023, Orthodontia-related services are limited to $4,620 per beneficiary per lifetime. DOM and Gainwell are actively working to update the system and will mass adjustment impacted claims with dates of service (DOS) 10/01/2023 and after. Providers do not have to refile their claims. Visit https://medicaid.ms.gov/providers/fee-schedules-and-rates/ to see the updated fees. Please contact the Division of Medicaid, Office of Medical Services at 601-359-6150, if you have questions.

 

 


5/21/2024

Reprocessing Professional Claims Denied with Error Code 4801 for Procedure Code J0185

The Mississippi Division of Medicaid (DOM) will reprocess Professional Claims for the dates of service 07/01/2022 – 1/5/2024 with procedure code J0185 that denied with error code 4801- No Billing Rule for Procedure. The reprocessed adjustments will appear on Remittance and Status dated May 20, 2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list to identify your designated representative at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf. The Provider Field Representative list includes email addresses and phone numbers for each representative.

 

 


5/21/2024

Claims for Tobacco Cessation Counseling

The Mississippi Division of Medicaid (DOM) will reprocess Professional Claims that denied with procedure code 99406 or 99407 for dates of service July 1, 2023 and after. DOM covers Tobacco Cessation Counseling in accordance with State Plan Amendment 23-0024, which allows 12 sessions per state fiscal year for MD/Nurse Practitioner/Physician Assistant when billed without a pregnancy diagnosis code. For all other providers, a pregnancy diagnosis code will be required. The reprocessed claims will appear on your Remittance Advice dated May 20, 2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list found at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative.

 

 


5/16/2024

Eligibility Verification Information

The Web Portal has been updated to include some additional information on the Eligibility Verification tab to assist with determining the patient’s coverage.

Eligibility Verification:

1. A link is added on the top right section of the Eligibility Verification Request panel that will open a new window on the user’s browser showing the Job Aid with detailed coverage description on the DOM’s website.

 

2. The Eligibility Verification Response section is updated to display the following additional information for the member in the header section:

a. Head of household name
b. Authorized Rep indicator
c. Authorized Rep Name
d. Authorized Rep phone number

 

3. The Benefit Details will also display the Aid Category code and the member’s coverage can be viewed by hovering over the Aid Category description.

 

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative.

The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


5/13/2024

Medicaid to implement single Pharmacy Benefit Administrator for all pharmacy claims on July 1

On July 1, the Mississippi Division of Medicaid (DOM) will implement a single Pharmacy Benefit Administrator (PBA) to streamline and enhance the processing and management of pharmacy claims for all Medicaid members, including those enrolled in MississippiCAN.

Operated by Gainwell Technologies, the PBA will also assume all pharmacy prior authorization responsibilities for drugs submitted on pharmacy claims. DOM will continue to require the use of the Universal Preferred Drug List (PDL). This decision comes after careful consideration and evaluation of various factors aimed at enhancing efficiency and transparency in the Medicaid delivery system.

Members should notice no disruption in their care if providers are prepared for this change.

 

WHAT YOU NEED TO KNOW AND DO

Pharmacy Providers:

Billing Directions

Pharmacy providers must ensure their pharmacy software is configured to submit NCPDP D.0 pharmacy claims, with dates of service of 7/1/2024 and thereafter, for all Medicaid members (fee-for-service, MSCAN and MSCHIP) to Gainwell using the following billing values:

  • BIN – 025151
  • PCN – DRMSPROD

Retroactive Billing Directions

To bill pharmacy claims with dates of service prior to 7/1/2024, providers must ascertain which Coordinated Care Organization (CCO) in which the beneficiary was enrolled on that date and submit to that CCO’s PBM. For example, if the member was enrolled with Molina, the claim (s) should be submitted to CVS Caremark. The MSCAN and MSCHIP BIN/PCN values in effect prior to 7/1/2024 should be used. Retroactive billing will be possible for claims with dates of service a year back from 6/30/24.

Pharmacy Help Desk

The Gainwell pharmacy call center phone number is 833-660-2402. This is a direct line to the Gainwell pharmacy help desk to aid with pharmacy claims and pharmacy prior authorizations. All pharmacy claims and prior authorization assistance should be directed to this number.

Weekly Remittance Advice (RA) Statements

Pharmacy providers will continue to receive weekly payment for claims and all claims (fee-for-service, MSCAN and MSCHIP) will appear on a single RA.

Reimbursement change for CHIP claims

MSCHIP claims will be reimbursed using the same methodology used for fee-for-service and MSCAN claims.

Prescribing Providers:

DOM requires most prior authorization (PA) requests be signed/submitted by prescribers.

Prescribers and their administrative staff must submit all requests to Gainwell on July 1, 2024, and thereafter. The preferred method of submission is via the MESA Portal for Providers.

PA requests may also be faxed to Gainwell at 866-644-6147. If PA assistance is needed providers can call 833-660-2402.

General Prior Authorization Instructions can be found on DOM’s website at https://medicaid.ms.gov/wp-content/uploads/2022/09/DOMPriorAuthorizationInstructions-Gainwell.pdf.

PA reconsideration requests and appeals can also be sent to Gainwell directly via fax at 866-644-6147. More details regarding the PA transition will be shared before July 1, 2024.

 

 


5/13/2024

Urgent: Provider Recredentialing Mississippi Medicaid Managed Care Programs

All providers participating in MississippiCAN or the Children’s Health Insurance Program (CHIP) are required to be credentialed by the Mississippi Division of Medicaid. Failure to complete credentialing/recredentialing will result in termination from these programs and will require reenrollment. There are a significant number of providers currently due for recredentialing that need to complete the process. Providers terminated for failing to recredential may reenroll for Medicaid’s managed care programs (MSCAN/CHIP) through the MESA Provider Portal.

During the 2021 Mississippi Legislative Session, Senate Bill 2799 was enacted into law that requires the Medicaid Coordinated Care Organizations (CCO) to follow a uniform credentialing process for provider enrollment in the Managed Care Programs. On July 1, 2022, in accordance with this new requirement, the Mississippi Division of Medicaid (DOM) amended the CCO contracts to require the CCOs to accept DOM’s provider enrollment and screening process, and not require providers be credentialed by CCOs for Medicaid or CHIP.

Beginning October 1, 2022, providers seeking participation in MississippiCAN and/or CHIP are now required to be enrolled, credentialed, and screened by DOM, and subsequently contract with their CCO of choice. As part of the implementation of the Medicaid Enterprise System Assistance (MESA), DOM implemented a new centralized credentialing process along with NCQA certified Centralized Verification Organization (CVO) that will be responsible for credentialing and recredentialing Medicaid providers seeking to enroll or currently enrolled with our coordinated care programs (MSCAN/CHIP). This new process eliminates the need for a provider to be credentialed or recredentialed multiple times.

The CVO will perform recredentialing for both current providers and new providers every three (3) years unless the provider is credentialed by a DOM-approved Delegated Credentialing Entity. Providers identified for recredentialing will receive notification from Gainwell Technologies by letter which is sent to the providers “mail to” address on their provider record. This letter is generated six months in advance of the recredentialing due date on the provider’s record in MESA and a link will be available in the portal to start the process.

Facilities with multiple service locations and provider IDs will receive a recredentialing notice for each provider ID. Only one provider ID for the same tax ID and service location address will need to submit the recredentialing application which will pick up and credential all the taxonomies at that location. If recredentialing is either denied or not completed by the recredential due date, all the facility enrollments at that location will be terminated and claims can no longer be paid. A new application for each taxonomy at that service location will be required to re-enroll in the Mississippi Medicaid program.

Individual providers with multiple provider IDs sharing the same NPI will receive a recredentialing notice for each of the provider IDs. The provider will only need to recredential one of the IDs to satisfy the requirement for all. If recredentialing is either denied or not completed by the recredential due date, all the individual provider’s enrollments will be terminated, and claims can no longer be paid. A new application for each service location will be required to re-enroll in the Mississippi Medicaid program.

To prepare for recredentialing, all Medicaid providers should take the following steps immediately:

• Each enrolled provider must register for access to the MESA Provider Portal to recredential electronically. This will streamline the process and allow providers to enter their own information. Providers can register now by going to https://portal.ms-medicaid-mesa.com/ and clicking the “Register Now” link.

• In addition to the notices mailed by Gainwell Technologies, providers can refer to DOM’s website where we are posting the Provider Six Month Recredentialing Due List” at https://medicaid.ms.gov/. This listing will be updated monthly.

• Review the Provider Recredentialing Presentation found under “MESA Tips” at https://medicaid.ms.gov/mesa-portal-for-providers/ which is a PowerPoint that includes a recredentialing walk through and tips for providers.

• Providers should verify that the address information on file is correct. The notifications will be mailed to the “Mail To” address on their file. To ensure each individual provider receives a notification, please validate your addresses on file, and correct them if necessary.

• If changes are needed, complete the Provider Change of Address form, located under Provider Forms at https://medicaid.ms.gov/resources/forms/.

• The Provider Change of Address form must be completed, signed by the individual provider or authorized official if enrolled provider is a business, and submitted to the Provider Enrollment Department of Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail. The following correspondence information is provided:

o Provider Services Fax Number:
(866) 644-6148
Attention: Provider Enrollment

o Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


5/8/2024

April Provider Bulletin now available

The April issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin has shifted to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


5/6/2024

Modivcare to replace MTM as the new Non-Emergency Transportation (NET) Broker

The Mississippi Division of Medicaid (DOM) will begin the transition to a new NET Broker starting on May 24, 2024. The new broker, Modivcare will begin scheduling and conducting rides on Saturday, June 8, 2024. All rides occurring prior to June 8th will be handled by MTM. All rides occurring on or after June 8th will be handled by Modivcare.

Important dates:

• MTM will continue handling NET services from May 24, 2024 thru June 7, 2024.
• Starting June 8, 2024, Modivcare will handle all Fee For Service/traditional Medicaid beneficiary trips.

The Toll-free numbers for Member Reservations and Member Ride Assist will not change. These numbers, as shown below, are the current phone numbers used by MTM and will remain unchanged for ModivCare.

 

Member Reservations Ride Assist: (Where’s My Ride)
866-331-6004
866-334-3794

 

Facility providers will have a new toll-free number and fax number that will be utilized by ModivCare.

• Facilities: 866-381-4850
• Facility Fax: 866-333-4523

Hearing/Speech Impaired/TTY: 711

 

 


5/3/2024

REVISED 1/19/2024 Post – DENTAL Billing Updates for Ambulatory Surgical Centers

The Mississippi Division of Medicaid (DOM) has revised the Ambulatory Surgical Center (ASC) dental policy with a retroactive, effective date of January 1, 2024. This revision includes the following:

• The addition of D-codes and HCPCS code G0330-FACILITY SERVICES FOR DENTAL REHABILITATION PROCEDURE(S), which is replacing code 41899 effective for dates of service on and after 1/1/2024.

• G0330 requires prior authorization. No ancillary code is required for billing.

• No Prior Authorization will be required for ASC Dental (CDT) Codes.

Codes require PA are found on DOM website at https://medicaid.ms.gov/procedure-code-pa-requirement/.

Providers will need to resubmit impacted FFS claims:

• For dates of service (DOS) 12/01/2023 – 12/31/2023 to receive the new fee for procedure code 41899 as outlined in approved SPA 23-0032.

• For DOS on and after January 1, 2024, to comply with the new ASC Dental Policy.

The ASC fee schedule is available on DOM’s website located at https://medicaid.ms.gov/providers/fee-schedules-and-rates/.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives.pdf.

 

 


4/26/2024

Increase in Duplicate and Suspect Duplicate Claim Denials

The Mississippi Division of Medicaid (DOM) and Gainwell Technologies are aware of an increase in claim denials associated with several duplicate related edits. DOM and Gainwell are working diligently on a system fix to address the following MESA Edits:

• Edit 5000/EOB 5000 – This is a duplicate of another claim.
• Edit 5002/EOB 5002 – This is a duplicate of another claim. Posts only to dental claims.
• Edit 5005/EOB 5005 – Inpatient services performed three days after outpatient date of service.
• Edit 5006/EOB 5006 – Outpatient services performed three days after inpatient admission.
• Edit 5009/EOB 5009 – Waiver services not payable with inpatient service with overlapping dates of service.
• Edit 5020/EOB 5020 – This is a suspect duplicate of another claim.
• Edit 5022/EOB 5022 – This is a duplicate of another claim. Posts only to dental claims.

DOM and Gainwell are actively working to resolve this claim processing issue with a series of system updates, that will be completed soon. Gainwell and DOM will identify impacted claims and perform a mass adjustment. Please continue to monitor DOM’s Late Breaking News page for future announcements related to this system update.

 

 


4/26/2024

Notice to pharmacy providers

From Monday, April 22, 2024, 12:01 a.m., through Tuesday, April 23, 2024, 10:56 a.m., pharmacy claims for fee-for-service members on which Medicaid was the secondary payer (that contained COB/Other Payer) returned a “Host Processing Error” message even though they had actually paid.

If provider then resubmitted these claims, they would have received a “Duplicate of Paid” response status. Please contact the Gainwell pharmacy help desk at 1-833-660-2402 if you need assistance with these claims.

 

 


4/25/2024

Medical Supply Authorization Updates with SC Modifier

Telligen has completed authorization updates for medical supply requests that require the SC modifier. Providers are advised to resubmit impacted claims that denied due to the SC modifier not being on the authorization. Telligen’s Qualitrac portal now contains the SC modifier as an option for medical supply requests.

 

 


4/23/2024

Change Healthcare ready to resume submitting X12 Transactions

In effort to assist DOM providers impacted by the Change Healthcare security breach, after thorough security testing by the Change Healthcare team, DOM and Gainwell Technologies have reactivated Change Healthcare’s access to once again submit transactions for processing. We appreciate your understanding as we have worked through this issue with Change Healthcare to ensure the protection of data housed in the Gainwell systems.

Should further assistance be needed please contact your Change Healthcare account representative for specific information regarding your account.

 

 


4/19/2024

MESA Provider Portal Updates – Eligibility Verification

We would like to inform you that the MESA Portal was recently modified to include additional service limit information, as shown in the image below. When a provider logs into their secure portal account to check a member’s eligibility, they can enter a date to search for the service limits under the Limit Details section. They can click on a service limit row, and a new sub-section will display the dates when that service was utilized.

 

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives.pdf.

 


4/17/2024

Drug Code J1588 (Xembify) Opened for Coverage

Drug Code J1558 (Xembify) has been opened for coverage, effective July 1, 2020. Mississippi Division of Medicaid Physician Administered Drugs PAD claims processed on or after the effective date will be adjusted. The mass adjustment will appear on a remittance advice dated April 15, 2024. No further action on the part of the provider is needed.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives.pdf.

 

 


4/11/2024

Pharmacy POS network upgrade scheduled

We would like to inform you that the current network connection being utilized for the Cover My Meds (CMM, formerly Relay Health), Change Healthcare (CHC), and RedSail Pharmacy POS transaction processing is going to be upgraded as follows:

• Date: April 21, 2024 (details as follows):

  • o 10:00 PM Central – Network upgrade Activity start time.
  • o 11:59 PM Central – Network upgrade complete
  • o 12:00 AM Central – the Pharmacy POS transactions that are submitted to MS Medicaid, via either Cover My Meds, Change Healthcare or RedSail will be processed using the upgraded network.

Providers are encouraged to not submit claims during this window of time. Should you need additional information, please contact the Gainwell pharmacy help desk at (833) 660 2402.

 

 


4/11/2024

Updates to Procedure Codes 99238 and 99239

The Mississippi Division of Medicaid (DOM) and Gainwell have made updates to Procedure Codes 99238 and 99239 to remove the place of service (POS) restrictions, effective January 1, 2023. Claims that were denied will be identified and resubmitted.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives.pdf.

 

 


4/10/2024

Reminder: Dental claims must be submitted on 2012 ADA claim form

The Mississippi Division of Medicaid (DOM) requires dental claims be submitted on the 2012 American Dental Association (ADA) claim form. As a reminder, claims must be submitted with appropriate Current Dental Terminology procedure codes (CDT). DOM accepts both electronic and paper dental claims. Dental providers are strongly encouraged to bill electronic claims.

 

 


4/8/2024

Outpatient Hospital Providers: Coding fix in the works

The Mississippi Division of Medicaid (DOM) and Gainwell Technologies are aware of an issue where claims are denying and/or paying inappropriately for Revenue Code 636 Specific Drug Codes Requiring Detailed Coding. A system fix is currently being analyzed and coded. Providers are reminded that it is their responsibility to maintain sufficient documentation in the medical records to support the service rendered for proper billing.

Once the system fix is implemented, we will advise through Late Breaking News/RA banner messages, and a mass adjustment will be completed. No further action on the part of the provider is needed.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on DOM’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


4/4/2024

MESA Claims Limited to One (1) Prior Authorization Number

Providers are reminded that the MESA Provider Portal only accepts one (1) prior authorization number per claim. When obtaining prior authorization from Telligen, please ensure all procedure codes are included in the request. If a claim includes multiple services that need prior approval, all required authorizations must be obtained within the same prior authorization for the specified date range submitted with a single claim. If the prior authorization requires updates, please contact Telligen directly. Visit Telligen’s Mississippi UM/QIO website for instructions on Qualitrac portal access.

•  https://msmedicaid.telligen.com
•  1-855-625-7709

Please refer to DOM Policy and the Electronic Data Interchange (EDI) technical requirements available on DOM’s website: https://medicaid.ms.gov/edi-technical-documents/.

• MESA electronic claims submitted via 837I 5010 X12 transaction files should include the prior authorization number in Loop 2300 (Claim Information Loop: Data Element REF02).

• MESA electronic claims submitted via 837P & 837D 5010 X12 transaction files should include the prior authorization number applicable to the entire claim in Loop 2300 (Claim Information Loop: Data Element REF02, whereas the prior authorization number applicable to the detail lines should be included in Loop 2400 (Service Line Information Loop: Data Element REF02).

 

 


3/29/2024

DME Provider Claims Impacted by COBA Rendering Provider Issue

The Mississippi Division of Medicaid (DOM) and Gainwell completed system changes on March 24, 2024, to prevent denials impacting Durable Medical Equipment (DME) provider claims for EOB 1085 – Provider is a Facility or Group Provider. A Rendering Provider is Required. The issue only impacted COBA claims crossing over from CGS-DME MAC Jurisdiction due to CGS-DME_MAC not including the rendering provider NPI on the claims as part of the crossover files. A mass adjustment for affected claims has been requested and is forthcoming.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives.pdf.

 

 


3/28/2024

DME PROVIDERS: Code A9276 (Disposable Sensor) Rate Change effective April 1

The new daily rate on code A9276 will change from $168.66 to $16.87 effective 4/1/2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2024/03/Provider-Field-Representatives-1.pdf.

 

 


3/22/2024

Physician Administered Drugs: Prior Authorization Requirements

Effective April 1, 2024, the Division of Medicaid (DOM) requires prior authorization (PA) of the following physician administered drugs (PADs):

 

HCPCS Description Brand
C9166 Injection, secukinumab Cosentyx
C9168 Injection, mirikizumab-mrkz Omvoh
J0177 Inj, aflibercept HD, 1 mg Eylea HD
J0589 Inj daxibotulinumtoxinA-lanm Daxxify
J1202 miglustat oral 65 mg Opfolda
J1203 Inj, cipaglucosidase, 5 mg Pombiliti
J1323 Inj, elranatamab-bcmm, 1 mg Elrexfio
J2277 Inj, motixafortide, 0.25 mg Aphexda
J2782 Inj avacincaptad pegol 0.1 mg Izervay
J3055 Inj talquetamab-tgvs 0.25 mg Talvey
J7354 cantharidin top, applicator Ycanth
Q5133 Inj, tofidence, 1 mg Tofidence
Q5134 Inj, tyruko, 1 mg Tyruko

 

Telligen is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Telligen’s website at https://msmedicaid.telligen.com/, or call Telligen directly at 1-855-625-7709 for assistance. To submit authorization requests, providers are encouraged to register for access to Telligen’s provider portal, Qualitrac, by completing the Telligen Provider Portal Registration.

 

 


3/22/2024

Pharmacy POS network upgrade will be rescheduled

The previously planned Pharmacy POS network upgrade will be postponed due to an unexpected resource unavailability issue, and it will be rescheduled to occur during the month of April. We apologize for any inconvenience this delay may cause.

Should you have questions or need additional information, please contact the Gainwell pharmacy help desk at (833) 660-2402.

 

 


3/11/2024

2024 Provider Workshops set for April, May

Mississippi Medicaid is holding a series of provider workshops throughout April and May designed to educate providers on issues such as contracting, prior authorizations and claims. For convenience, three of the workshops will be offered as virtual webinars, and two will be held in-person. To learn more about the sessions and to register, open the flyer or click on the image below.

 

 


3/11/2024

Pharmacy POS network upgrade set for March 24

We would like to inform pharmacy providers that the current network connection being utilized for the Cover My Meds (CMM, formerly Relay Health), Change Healthcare (CHC), and RedSail Pharmacy POS transaction processing is going to be upgraded as follows:

  • • Date: March 24, 2024 (details as follows):
  • o 10:00 p.m. Central – Network upgrade Activity start time.
    o 11:59 p.m. Central Network upgrade complete
    o 12:00 a.m. Central – the Pharmacy POS transactions that are submitted to MS Medicaid, via either Cover My Meds, Change Healthcare or RedSail will be processed using the upgraded network.

Providers are encouraged to not submit claims during this window of time. Should you need additional information, please contact the Gainwell pharmacy help desk at (833) 660 2402.


3/1/2024

Establishing a new Trading Partner Agreement with Mississippi Medicaid

If Change Healthcare is operating as your trading partner and your ability to submit claims to the Mississippi Division of Medicaid has been impacted by the recent data breach at Change Healthcare, instructions for establishing a new Trading Partner agreement and connection may be found at Electronic Data Interchange (EDI) Enrollment and Testing – Mississippi Division of Medicaid (ms.gov).

 

 


2/15/2024

Submitting a claim for full-benefit dual eligible members to Medicaid when Medicare denied services

The Mississippi Division of Medicaid (DOM) would like to clarify the process for submitting claims to Medicaid for full-benefit dual eligible members with Medicare when Medicare denied services billed. Claims that fit this scenario must be submitted to Medicaid by Provider Portal, 837 EDI transaction, or paper, as a Medicaid Only claim with the Medicare EOMB attached showing Medicare denied the services. The claims will suspend up to 21 days awaiting receipt of attachment. Once the attachment is received, the claim will be reviewed to validate the Medicare denial reason(s). If Medicare denied for “Not Medically Necessary,” the claim will be denied by Medicaid. Claims will process according to all Medicaid policies and billing rules for any other denial reasons.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


2/13/2024

Reprocessing of Healthier Mississippi Waiver (HMW) Related to Crossover Claims Denied with Error 4371/EOB 1379 and Error 4374/1378

The Mississippi Division of Medicaid (DOM) will reprocess Inpatient, Professional, and Outpatient Crossover claims that have a Healthier Mississippi Waiver (HMW) benefit plan, and the claims were denied with errors 4371 or 4374. The impact involves claims being denied due to the claim type associated with the member’s benefit plan, which predominantly affects members enrolled in the HMW benefit plan and also have Medicare coverage.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


2/12/2024

Telligen Authorization Status Inquiries

Providers are reminded to register with Telligen for Qualitrac portal access to submit fee-for-service authorizations. Providers who submit requests to Telligen via Qualitrac can also check case status within the Qualitrac portal. Additionally, the automated call system has an option to check case status by following the prompts below.

• Call 1-855-625-7709 and select “If you would like to check the status of a pending case, press 1”.
• Select “If you would like to check the status of the case using our automated system, please press 1”.
• Please enter your Case ID.
• Please enter the member’s date of birth. Enter 2 digits for the month, 2 digits for the day, and 4 digits for the year.
• Receive your case information and approval details.

Visit Telligen’s Mississippi UM/QIO website to register for Qualitrac portal access. Look for the Provider Portal Registration option, as indicated in the red box below.
https://msmedicaid.telligen.com.

 

 


2/9/2024

Inpatient DRG Claims Mass Adjustments

The Mississippi Division of Medicaid will mass adjust Inpatient DRG Claims with discharge dates between April 1, 2023, and September 18, 2023, to apply the APR-DRG GPCS Content version updates. The adjustments will appear on your Remittance Advice dated 02/12/2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


2/8/2024

EOB 5583 Hospital Visits Limited to Two Per Day

The Mississippi Division of Medicaid (DOM) is currently evaluating policy related to EOB-5583 Hospital Visits Limited to Two Per Day. Effective January 5, 2024, this edit will pay and post. Claims that have denied for dates of service between October 3, 2022 and January 4, 2024 will be mass adjusted and appear on a remittance advice at a future date.

Please stay informed by checking the Division of Medicaid’s Late Breaking News for updates. No further action on the part of the provider is needed.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


2/6/2024

Physician Administered Drugs: Prior Authorization Requirements

Please be advised that effective October 1, 2023, the Mississippi Division of Medicaid (DOM) requires prior authorization (PA) of the following physician administered drugs (PADs):

 

HCPCS Description Brand
C9155 Inj epcoritamab-bysp Epkinly
C9157 Inj tofersen, 1 mg Qalsody
J0349 Inj rezafungin, 1 mg Rezzayo
J9345 Inj retifanlimab-dlwr, 1 mg Zynyz
J2781 Inj pegcetacoplan, 1 mg Syfovre – This drug previously required PA under C9151

 

Telligen is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Telligen’s website at https://msmedicaid.telligen.com/, or call Telligen directly at 1-855-625-7709 for assistance. To submit authorization requests, providers are encouraged to register for access to Telligen’s provider portal, Qualitrac, by completing the Telligen Provider Portal Registration.

 

 


2/5/2024

DME Provider Claims Impacted by COBA Rendering Provider Issue

The Mississippi Division of Medicaid (DOM) and Gainwell are working on a system update that will address denials impacting Durable Medical Equipment (DME) provider claims for EOB 1085-Provider is a Facility or Group Provider. A Rendering Provider is Required. The issue is only impacting COBA claims crossing over from CGS-DME MAC Jurisdiction due to CGS-DME_MAC not including the rendering provider NPI on the claims as part of the crossover files. Please monitor the Late Breaking News page for future updates. Once the system update is complete, Gainwell will adjust impacted claims.

 

 


1/31/2024

Reprocessing Inpatient and Inpatient Crossover Claims Denied for EOB 1511

The Mississippi Division of Medicaid (DOM) will reprocess Inpatient and Inpatient Crossover claims that were erroneously denied with EOB message 1511: The ICD Procedure Code is not Payable for the Dates of Service for claims submitted between October 1, 2022, and November 22, 2023. The reprocessed claims will appear on your Remittance Advice dated 02/05/2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/30/2024

Physician Administered Drugs: Prior Authorization Requirements

Effective February 1, 2024, the Mississippi Division of Medicaid (DOM) requires prior authorization (PA) of the following physician administered drugs (PADs):

HCPCS Description Brand
J1412 Inj valoctocogene roxaparvovec Roctavian
J1413 Inj delandistrogene mox rokl Elevidys
J2508 Pegunigalsidase alfa-iwxj Elfabrio
J3401 Beremagene geperpavec-svdt top gel Vyjuvek
J9324 Inj, pemetrexed, 10 mg Pemrydi RTU
J9333 Inj ronzanolixizum-noli 1 mg Rystiggo
J9334 Inj efgartigimod alfa 2mg hya-qvfc Vyvgart Hytrulo

 

Telligen is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Telligen’s website at https://msmedicaid.telligen.com/, or call Telligen directly at 1-855-625-7709 for assistance. To submit authorization requests, providers are encouraged to register for access to Telligen’s provider portal, Qualitrac, by completing the Telligen Provider Portal Registration.

 


1/30/2024

January Provider Bulletin now available

The January issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin has shifted to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


1/25/2024

FQHCs, RHCs Advised to Include Rendering Provider Taxonomy on all FFS claims

Effective immediately, FQHC and RHC providers are advised to include the Rendering Provider Taxonomy on all fee-for-service (FFS) claims. The Mississippi Division of Medicaid (DOM) and Gainwell are working on a system update that will address denials impacting FQHC and RHC FFS claims that include the following EOBs:

• 5550 – ENCOUNTER PROCEDURE FOUND ON SAME DATE OF SERVICE (Medical)
• 5552 – ENCOUNTER PROCEDURE FOUND ON SAME DATE OF SERVICE (Vision)
• 5553 – ENCOUNTER PROCEDURE FOUND ON SAME DATE OF SERVICE (Mental Health)

Additional system logic will be added to the MESA Provider Portal that considers the Rendering Provider Taxonomy when determining if a service is a duplicate. Please monitor the Late Breaking News page for future updates. Once the system update is complete, Gainwell will adjust impacted claims.

 

 


1/25/2024

Physician Administered Drug: J0517 – FASENRA (INJ., BENRALIZUMAB, 1 MG)

Physician administered drug J0517 – FASENRA (INJ., BENRALIZUMAB, 1 MG) has been opened for coverage in professional settings retroactive to dates of service on and after 2/1/2023, covering ages 12 and older and requiring prior authorization (PA). Providers are advised to resubmit claims that previously denied.

Telligen is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Telligen’s website at https://msmedicaid.telligen.com/, or call Telligen directly at 1-855-625-7709 for assistance. To submit authorization requests, providers are encouraged to register for access to Telligen’s provider portal, Qualitrac, by completing the Telligen Provider Portal Registration.

 

 


1/24/2024

DOM to Adjust Impacted Vision Claims

The Mississippi Division of Medicaid (DOM) and Gainwell recently completed system updates related to fee-for-service (FFS) vision claim processing. DOM and Gainwell are now working to adjust impacted claims. The claim adjustment project will include denied claims that received the following EOBs:

• 5557- EYE EXAM LIMITED TO ONE PER STATE PHYSICAL YEAR 21 AND OLDER
• 5597- EYE EXAM LIMITED TO TWO PER STATE PHYSICAL YEAR UNDER 21

Additionally, some vision claims are suspending for review by DOM for further processing. Impacted claims associated with this review include suspended claims that received the following EOBs:

• 5515 Eye Refraction Limit 2 per State Fiscal Year – Under 21
• 5519 Eye Refraction Limit 1 per 5 years – 21 & older

Please monitor DOM’s Late Breaking News page for future updates.

 

 


1/22/2024

Eligibility Verification Search for Members by Providers – SSN Requirement

Providers have the capability to verify members’ eligibility through the MESA Provider Portal. The portal has been updated to enhance user experience, displaying comprehensive member coverage details on the main search results page upon clicking the “Submit” button during eligibility verification. The displayed sections include:

• Demographic Details
• Benefit Details
• Medicare Coverage Detail
• Managed Care Assignment Details
• Lock-In Details
• Living Arrangement Details
• EPSDT Well Child Service Details
• Limit Details

Providers can initiate a search using the member’s First Name and Last Name, along with Date of Birth if the Member ID is unknown. Effective from the recent changes introduced on 1/14/2024, SSN is now a mandatory requirement for eligibility verification searches, in addition to the member’s First Name, Last Name, and Date of Birth. Recognizing the inconvenience caused to the provider community, Gainwell is actively working on eliminating the SSN requirement when the member’s First Name, Last Name, and Date of Birth are provided.

During this interim period, providers can still perform eligibility verification searches by accessing the “Member Focused Viewing” link located in the left bottom corner of their secure portal account. See screenshot below.

 

Providers can run a search using the member’s First Name, Last Name, and Date of Birth if the Member ID is not available. See screenshot below.

 

The Mississippi Division of Medicaid appreciates your understanding and patience as we work toward resolving this issue.

 

 


1/19/2024

Reprocessing of Professional Claims for Multiple Surgery

The Mississippi Division of Medicaid (DOM) will reprocess Professional Claims erroneously denied with EOB message 5050 A Surgical Procedure Code for the Same Physician for the Same Date of Service Has Been Previously Paid. The reprocessed claims will appear on your Remittance Advice dated 01/22/2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/19/2024 – RESCINDED – See LBN posted 5/3/2024 “REVISED – DENTAL Billing Updates for Ambulatory Surgical Centers.”

Billing Updates for Ambulatory Surgical Centers

The Mississippi Division of Medicaid (DOM) has updated ASC procedure code 41899 to align with approved SPA 23-0032. DOM will update the Ambulatory Surgical Center (ASC) fee schedule to adopt the 2024 Medicare ASC Final Rule Dental Policy, effective January 1, 2024. This update will include the following:

• The addition of D-codes and HCPCS code G0330-FACILITY SERVICES FOR DENTAL REHABILITATION PROCEDURE(S), which is replacing code 41899 effective for dates of service on and after 1/1/2024.

• G0330 will require at least one covered dental ancillary code for billing.

• Some codes will require prior authorization. PA requirements can be found at Procedure Code PA Requirement – Mississippi Division of Medicaid (ms.gov).

Providers will need to resubmit impacted FFS claims:

• For dates of service (DOS) 12/01/2023 – 12/31/2023 to receive the new fee for procedure code 41899 as outlined in approved SPA 23-0032.

• For DOS on and after January 1, 2024, to comply with the new ASC Dental Policy.

The ASC fee schedule is available on DOM’s website on the Fee Schedules and Rates page.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/19/2024

Telligen Portal Issue Impacting Some Inpatient Stay Requests

The Mississippi Division of Medicaid (DOM) and Telligen are aware of an issue impacting some Inpatient Hospital Admission requests related to the selection of the enrolled Medicaid treating provider. Telligen is actively working to resolve the issue. Please monitor Telligen’s Mississippi Provider News page for future updates related to this issue. https://msmedicaid.telligen.com/stay-updated-with-latest-provider-news/

Telligen’s Contact Information:

Telligen’s Portal Registration Questions

 

 


1/16/2024

Flovent HFA Discontinuation on the MS Medicaid Universal Preferred Drug List

Flovent HFA Discontinuation on the MS Medicaid Universal Preferred Drug List (PDL)

Flovent HFA (fluticasone propionate inhalation aerosol) was recently discontinued by its manufacturer, GlaxoSmithKline. This is a business decision made by GlaxoSmithKline and not related to any new safety or efficacy information.

Background
Fluticasone propionate HFA (generic for Flovent HFA; 44, 110, & 220 mcg/act inhaled aerosol; 120 actuations with 1 canister) is indicated for the maintenance treatment of asthma as prophylactic therapy in patients aged 4 years and older.

Action
Based on the discontinuation of the name brand Flovent HFA the Division of Medicaid has made the following policy changes.

1. Fluticasone HFA will remain non-preferred, however, there will be automatic approval (electronic prior authorization) of Fluticasone HFA for children aged 4- 5 years, who have a diagnosis of asthma.
2. Age waiver prior authorization submission will be required for Fluticasone HFA for children less than 4 years of age.
3. For children >6 years of age, providers should prescribe the most cost-effective drugs to the state – the preferred drugs in the Inhaled Glucocorticoid Class; Asmanex Twisthaler (mometasone), budesonide 0.25mg and 0.5mg nebulizer suspension, Pulmicort Flexhaler (budesonide), and Qvar Redihaler (beclomethasone diproprionate).

 

 


1/8/2024

Attention Providers Submitting Institutional Claims

The Mississippi Division of Medicaid reminds providers that MESA requires attending providers be enrolled as Mississippi Medicaid providers for the claim dates of service when submitting institutional claims. Failure to include a NPI of a valid and actively enrolled Mississippi Medicaid provider will result in medical claim denials that will post Edit 382/EOB 3382 – Attending Provider ID Missing/Unidentifiable.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/5/2024

Reprocessing of Professional and Outpatient Crossover Claims

The Mississippi Division of Medicaid will reprocess Professional and Outpatient Crossover claims erroneously denied with the following EOB messages:

4402: Detail Medicare Co-Insurance, Deductible and Copay amounts submitted are zero and Medicare paid date is missing or invalid.

1064: Header Medicare Co-Insurance/Deductible/Copay amounts submitted are zero and Medicare paid date is missing or invalid.

Medicare Co-Insurance or Deductible or Copay must be submitted at the detail level for any Professional and Outpatient Crossover claim. The reprocessed claims will appear on your Remittance Advice dated 01/08/2024.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/4/2024

Terminated Providers Retain Portal Access for One Year

Effective December 18, 2023, providers will retain access to their portal account for a duration of one year following the termination date. Claims for services rendered prior to the termination’s effective date may be submitted for processing, including adjustments or voids. However, claims for services rendered on or after the termination date will not be accepted.

Please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 if you need assistance between the hours of 8 a.m. and 5 p.m. CST. Alternatively, you can refer to the Provider Field Representative list available on Medicaid’s website to identify your designated representative. The Provider Field Representative list provides email addresses and phone numbers for each representative. You can access the resource document at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


1/3/2024

Verification of Provider Licenses for Mississippi Medicaid

Under the guidelines of 42 CFR § 455.412, the Mississippi Division of Medicaid (DOM) will be actively updating the licensure records of both fee-for-service/MississippiCAN providers and CHIP providers. As a part of this endeavor, providers whose licenses have expired or are expiring will be notified via official correspondence from Gainwell Technologies. We also encourage providers to consult DOM’s official website, where the Provider Six-Month License Due List is available at https://medicaid.ms.gov/. This list will be refreshed monthly to ensure the latest information is accessible. It is imperative for providers to promptly provide their updated licensure information to Medicaid, as failure to do so will result in the closure of their Medicaid provider number.

Complying with the provisions outlined in the Mississippi Administrative Code Part 200, Chapter 4, Rule 4.5 (B) (C), DOM will reinstate closed provider numbers due to license expiration, retroactive to the date of license renewal, provided the closure duration is under one (1) year. For this to happen, the provider must furnish a current license copy and rectify any changed or inaccurate information. If a Medicaid provider number has been closed due to license expiration for a period exceeding one (1) year, re-enrollment as a Medicaid provider will be necessary.

To facilitate the submission of licensure information, Gainwell Technologies’ Provider Enrollment Department offers multiple secure channels, including the MESA Provider Portal, fax, or mail. Here are the details for each method:

MESA Provider Portal: https://medicaid.ms.gov/mesa-portal-for-providers

Provider Services Fax Number: (866) 644-6148
Attention: Provider Enrollment

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

For any assistance required between 8 a.m. and 5 p.m. CST, providers can contact the Provider and Beneficiary Services Call Center at (800) 884-3222.

 

 


12/28/2023

Register Now for Telligen MS UM/QIO Qualitrac Provider Portal Training

As previously announced, the Mississippi Division of Medicaid (DOM) will transition to Telligen, a new Utilization Management/Quality Improvement Organization (UM/QIO), on January 16, 2024.

Beginning Tuesday, January 16, 2024, Telligen will begin performing all new prior authorization reviews for fee-for-service (FFS) Medicaid requests. All authorization reviews submitted prior to January 16, 2024, will be completed by Alliant or Kepro by January 31, 2024. Effective February 1, 2024, all FFS Medicaid authorization related business will be handled by Telligen.

Telligen has prepared the following Provider Training Schedule and invites all Mississippi Medicaid Providers to participate in upcoming virtual training sessions. Training will give Providers a comprehensive overview of Qualitrac, Telligen’s robust portal system for authorization requests. Please use the registration links below to choose the session(s) you wish to attend.

The General Authorization sessions are geared towards providing a general overview of submitting authorizations in our Qualitrac system. The service specific training sessions provide a deeper dive into submitting authorizations for those service types.

Training Sessions
Session 1
Jan. 2, 2024, 10 a.m. CST
Register Session 1 General Authorization
Session 2
Jan. 2, 2024, 2 p.m. CST
Register Session 2 General Authorization
Session 3
Jan. 3, 2024, 10 a.m. CST
Register Session 3 General Authorization
Session 4
Jan. 3, 2024, 2 p.m. CST
Register Session 4 General Authorization
Session 5
Jan. 4, 2024, 10 a.m. CST
Register Session 5 General Authorization
Session 6
Jan. 4, 2024, 2 p.m. CST
Register Session 6 General Authorization
Session 7
Jan. 5, 2024, 10 a.m. CST
Register Session 7 General Authorization
Session 8
Jan. 5, 2024, 2 p.m. CST
Register Session 8 Behavioral Health Authorization
Session 9
Jan. 8, 2024, 10 a.m. CST
Register Session 9 InPatient Authorization
Session 10
Jan. 8, 2024, 2 p.m. CST
Register Session 10 Dental Authorization
Session 11
Jan. 9, 2024, 10 a.m. CST
Register Session 11 Advanced Imaging Authorization
Session 12
Jan. 9, 2024, 2 p.m. CST
Register Session 12 DME Authorization
Session 13
Jan. 10, 2024, 10 a.m. CST
Register Session 13 Behavioral Health Authorization
Session 14
Jan. 10, 2024, 2 p.m. CST
Register Session 14 PRTF Authorization
Session 15
Jan. 11, 2024, 10 a.m. CST
Register Session 15 DME Authorization
Session 16
Jan. 11, 2024, 2 p.m. CST
Register Session 16 Dental & Vision Authorization
Session 17
Jan. 12, 2024, 10 a.m. CST
Register Session 17 Hospice Authorization
Session 18
Jan. 12, 2024, 2 p.m. CST
Register Session 18 PT/ST/OT Authorization
Session 19
Jan. 16, 2024, 10 a.m. CST
Register Session 19 Hearing Authorization
Session 20
Jan. 16, 2024, 2 p.m. CST
Register Session 20 ICF/IID Authorization
Session 21
Jan. 17, 2024, 10 a.m. CST
Register Session 21 Advanced Imaging Authorization
Session 22
Jan. 17, 2024, 2 p.m. CST
Register Session 22 Vision Authorization
Session 23
Jan. 18, 2024, 10 a.m. CST
Register Session 23 Dental Authorization
Session 24
Jan. 18, 2024, 2 p.m. CST
Register Session 24 PAD Authorization
Session 25
Jan. 19, 2024, 10 a.m. CST
Register Session 25 Behavioral Health Authorization
Session 26
Jan. 19, 2024, 2 p.m. CST
Register Session 26 PRTF Authorization
Session 27
Jan. 22, 2024, 10 a.m. CST
Register Session 27 InPatient Authorization
Session 28
Jan. 22, 2024, 2 p.m. CST
Register Session 28 PT/ST/OT Authorization
Session 29
Jan. 24, 2024, 10 a.m. CST
Register Session 29 Hospice Authorization
Session 30
Jan. 24, 2024, 2 p.m. CST
Register Session 30 Private Duty Nursing Authorization
Session 31
Jan. 26, 2024, 10 a.m. CST
Register Session 31 Dental Authorization
Session 32
Jan. 26, 2024, 2 p.m. CST
Register Session 32 EPSDT Authorization
Session 33
Jan. 29, 2024, 10 a.m. CST
Register Session 33 PT/ST/OT Authorization
Session 34
Jan. 29, 2024, 2 p.m. CST
Register Session 34 Hearing Authorization
Session 35
Jan. 30, 2024, 10 a.m. CST
Register Session 35 InPatient Authorization
Session 36
Jan. 30, 2024, 2 p.m. CST
Register Session 36 Advanced Imaging Authorization
Session 37
Jan. 31, 2024, 10 a.m. CST
Register Session 37 Dental & Vision Authorization
Session 38
Jan. 31, 2024, 2 p.m. CST
Register Session 38 PAD Authorization

 

REMINDER:  Stay tuned for additional upcoming training sessions! Telligen will have more informative sessions planned to further support Mississippi Medicaid Providers in handling authorization requests.

Providers are encouraged to keep an eye on Telligen’s website https://msmedicaid.telligen.com/ for announcements regarding future training sessions. Telligen is committed to providing ongoing learning opportunities to enhance your skills and optimize the care provided to FFS Medicaid beneficiaries.

Should you need assistance, please contact Telligen’s Customer Service at: 1-855-625-7709.

Visit Telligen’s Mississippi UM/QIO website to register for portal access. Look for the Provider Portal Registration option, as indicated in the red box below. https://msmedicaid.telligen.com.

 

 

Please note: Prior authorizations for members enrolled in MississippiCAN and CHIP will continue to be handled by the respective coordinated care organization.

 

 


12/18/2023

DOM to Reprocess Claims

Reprocessing of Inpatient and Long-Term Care Claims Denied for EOB 5010
The Mississippi Division of Medicaid (DOM) will reprocess inpatient and long-term care claims erroneously denied with EOB message 5010: This is a duplicate of another claim between October 1, 2022, and June 8, 2023. The reprocessed claims will appear on your Remittance Advice dated 12/25/2023.

 

Additional Reprocessing of Inpatient Claims Denied for EOB 1175
DOM will reprocess Inpatient claims erroneously denied with EOB message 1175: The patient status code is invalid or conflicts with Type of Bill (TOB) between October 3, 2022, and September 13, 2023. The reprocessed claims will appear on your Remittance Advice dated 12/18/2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


12/7/2023

Reminder to Verify Member Eligibility

The Mississippi Division of Medicaid (DOM) and Gainwell Technologies are seeing an increase in medical claim denials related to Edit 2017/EOB 0287 Member is enrolled in a State-contracted Managed Care Program for the date(s) of service. Providers are advised to verify Medicaid eligibility prior to service delivery and billing. Please refer to the previous late breaking news article posted on 8/22/2023 related to Updates to MESA Portal for Providers that explains more about eligibility verification and how to determine the Managed Care plan for members enrolled in MississippiCAN.

 

 


12/7/2023

Family Planning Waiver (FPW) Claims paid with Non-FPW Diagnosis Codes

The Mississippi Division of Medicaid (DOM) will reprocess all Inpatient, Outpatient, and Medical claims processed and paid between October 3, 2022, and August 15, 2023, for Family Planning Waiver (FPW) services when the claim contained Non-FPW diagnosis codes. FPW services are non-covered when (1) inpatient or outpatient claims contains non-FPW diagnosis codes or (2) medical claims contain non-FPW diagnosis codes that are pointed to a service line.

The claims will be reprocessed utilizing the DOM applicable policy for FPW, assuring the correct FPW diagnosis codes are billed. This will result in the recoupment of previous overpayments. The reprocessed claims should begin to appear on your Remittance Advice dated December 11, 2023, with EOB 3375 – FPW Services are Non-Covered When Claim Contains Non-FPW Diagnosis Codes.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


12/6/2023

Provider Enrollment Application Fee Increased for 2024

The enrollment application fee for institutional providers for the 2024 calendar year has increased from $688 to $709. See the following announcement https://www.federalregister.gov/documents/2023/11/07/2023-24607/medicare-medicaid-and-childrens-health-insurance-programs-provider-enrollment-application-fee-amount.

This application fee will be required in the following instances:

• Initial enrollment, reactivation, revalidation or reenrollment of providers in Medicaid and the Children’s Health Insurance Program (CHIP)
• Addition of New Owners – Change of Ownership
• Providers adding a new Medicaid practice location

Note: Simple changes to the provider enrollment information, that is, new phone numbers, new bank account information, new billing address, change in the name of the provider or other such updates are not subject to the fee.

Providers required to submit a fee are:

Taxonomy Description
251E00000X Home Health
251G00000X Hospice Care, Community Based
261QA1903X Clinic/Center – Ambulatory Surgical
261QE0700X Clinic/Center – End-Stage Renal Disease (ESRD) Treatment
261QF0400X Clinic/Center – Federally Qualified Health Center (FQHC)
261QM0801X Clinic/Center – Mental Health (Including Community Mental Health Center)
261QR0401X Clinic/Center – Rehabilitation, Comprehensive Outpatient Rehabilitation Facility (CORF)
261QR1300X Clinic/Center – Rural Health
282N00000X General Acute Care Hospital
283Q00000X Psychiatric Hospital
291U00000X Clinical Medical Laboratory
293D00000X Physiological Laboratory
314000000X Skilled Nursing Facility
3140N1450X Skilled Nursing Facility – Nursing Care, Pediatric
332B00000X Durable Medical Equipment and Medical Supplies
333600000X Pharmacy
341600000X Ambulance

Providers submitting their application fee should make their check out to the Mississippi Division of Medicaid, annotating on the check the application tracking number (ATN) and mail to Gainwell Technologies, PO Box 6014, Ridgeland, MS 39158. Providers who have already paid the application fee to Medicare or another state’s CHIP or Medicaid program have fulfilled the requirement and do not have to pay the fee to Mississippi Medicaid.

For more information, call the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


11/29/2023

New Prior Authorization Provider Portal Available for Registration

As previously announced, the Mississippi Division of Medicaid (DOM) will transition to Telligen, a new Utilization Management/Quality Improvement Organization (UM/QIO), in early 2024.

To ensure you have adequate time to transition we ask that beginning December 1, 2023, providers begin registering with Telligen for the purpose of submitting prior authorization requests for Medicaid fee-for-service (FFS) members. Telligen will be the UM/QIO vendor to replace the following:

• Alliant Health Solutions ̶ responsible for medical authorization requests
• Kepro (formerly eQHealth Solutions) ̶ responsible for advanced imaging authorization requests

Providers are advised to visit Telligen’s Mississippi UM/QIO website beginning December 1, 2023 to register for portal access. Look for the Provider Portal Registration option, as indicated in the red box below. https://msmedicaid.telligen.com.

 

 

Please note: Prior authorizations for members enrolled in MississippiCAN and CHIP will continue to be handled by the respective coordinated care organization.

 

 


11/17/2023

Updates Related to Claims Denied with Error 4371/EOB 1379

The Mississippi Division of Medicaid (DOM) posted a Late Breaking News article on 5/22/23, advising providers of DOM’s awareness of claim denials with error 4371 and explanation of benefits (EOB) code 1379, indicating a “claim type restriction on procedure coverage rule.”

The impact involves claims being denied due to the claim type associated with the member’s benefit plan which is predominantly affecting members enrolled in the Healthier Mississippi Waiver (HMW) benefit plan and also have Medicare coverage.

DOM and Gainwell are actively working to resolve this claim processing issue and offer the following updates on the resolution process:

1. System Update: Gainwell system logic will be updated to rectify the issue. The estimated completion date for this update is early 2024.

2. Claim Submission: DOM advises providers to continue submitting claims. Once the system logic is updated, all impacted claims will be adjusted by Gainwell.

There will be no further action needed from providers.

Please continue to monitor DOM’s Late Breaking News page for future announcements related to this system update.

 

 


11/13/2023

ATTENTION DME PROVIDERS – Update on Non-Covered Codes

The Mississippi Division of Medicaid and Gainwell have been working to address claim denials related to non-covered Durable Medical Equipment (DME) codes. The most common denial reason associated with these claims was EOB 0116-Procedure code is not a benefit on date of service. Effective Oct. 30, 2023, many of the previously non-covered DME codes have been updated in MESA with coverage logic that requires an approved prior authorization for the service. Please note, this update will impact a large volume of wheelchair claims that previously denied with EOB 0116.

Gainwell will adjust impacted claims with dates of service 7/1/22-10/27/23. The mass adjustment will appear on a remittance advice at a future date. No further action on the part of the provider is needed. Providers who have claims still within the timely filing timeframe, can elect to resubmit impacted claims if they do not want to wait for the Gainwell initiated claim adjustment.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


11/7/2023 – Updated 11/13/2023

Submitting a claim for full-benefit dual eligible members to Medicaid when Medicare denied all services

The Mississippi Division of Medicaid (DOM) would like to clarify the process for submitting claims to Medicaid for full-benefit dual eligible members with Medicare when Medicare denied all services billed. Claims that fit this scenario must be submitted to Medicaid as a Medicaid Only claim with the Medicare EOMB attached showing Medicare denied the services. The claims will suspend for review to validate Medicare denial reason(s). If Medicare denied for “Not Medically Necessary,” the claim will be denied by Medicaid. Claims will process according to all Medicaid policies and billing rules for any other denial reasons.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


11/3/2023

Urgent: Provider Recredentialing Mississippi Medicaid Managed Care Programs

All providers participating in MississippiCAN or the Children’s Health Insurance Program (CHIP) are required to be credentialed by the Mississippi Division of Medicaid.Failure to complete credentialing/recredentialing will result in termination from these programs. There are a significant number of providers currently due for recredentialing that need to complete the process prior to the end of the year. 

During the 2021 Mississippi Legislative Session, Senate Bill 2799 was enacted into law that requires the Medicaid Coordinated Care Organizations (CCO) to follow a uniform credentialing process for provider enrollment in the Managed Care Programs. On July 1, 2022, in accordance with this new requirement, the Mississippi Division of Medicaid (DOM) amended the CCO contracts to require the CCOs to accept DOM’s provider enrollment and screening process, and not require providers be credentialed by CCOs for Medicaid or CHIP.

Beginning October 1, 2022, providers seeking participation in MississippiCAN and/or CHIP are now required to be enrolled, credentialed, and screened by DOM, and subsequently contract with their CCO of choice. As part of the implementation of the Medicaid Enterprise System Assistance (MESA), DOM implemented a new centralized credentialing process along with NCQA certified Centralized Verification Organization (CVO) that will be responsible for credentialing and recredentialing Medicaid providers seeking to enroll or currently enrolled with our coordinated care programs (MSCAN/CHIP). This new process eliminates the need for a provider to be credentialed or recredentialed multiple times.

The CVO will perform recredentialing for both current providers and new providers every three (3) years unless the provider is credentialed by a DOM-approved Delegated Credentialing Entity. Providers identified for recredentialing will receive notification from Gainwell Technologies by letter which is sent to the providers “mail to” address on their provider record. This letter is generated six months in advance of the recredentialing due date on the provider’s record in MESA and a link will be available in the portal to start the process.

Facilities with multiple service locations and provider IDs will receive a recredentialing notice for each provider ID. Only one provider ID for the same tax ID and service location address will need to submit the recredentialing application which will pick up and credential all the taxonomies at that location. If recredentialing is either denied or not completed by the recredential due date, all the facility enrollments at that location will be terminated and claims can no longer be paid. A new application for each taxonomy at that service location will be required to re-enroll in the Mississippi Medicaid program.

Individual providers with multiple provider IDs sharing the same NPI will receive a recredentialing notice for each of the provider IDs. The provider will only need to recredential one of the IDs to satisfy the requirement for all. If recredentialing is either denied or not completed by the recredential due date, all the individual provider’s enrollments will be terminated, and claims can no longer be paid. A new application for each service location will be required to re-enroll in the Mississippi Medicaid program.

To prepare for recredentialing, all Medicaid providers should take the following steps immediately:

• Each enrolled provider must register for access to the MESA Provider Portal to recredential electronically. This will streamline the process and allow providers to enter their own information. Providers can register now by going to https://portal.ms-medicaid-mesa.com/ and clicking the “Register Now” link.

• In addition to the notices mailed by Gainwell Technologies, providers can refer to DOM’s website where we are posting the Provider Six Month Recredentialing Due List” at https://medicaid.ms.gov/. This listing will be updated monthly.

• Review the Provider Recredentialing Presentation found under “MESA Tips” at https://medicaid.ms.gov/mesa-portal-for-providers/ which is a PowerPoint that includes a recredentialing walk through and tips for providers.

• Providers should verify that the address information on file is correct. The notifications will be mailed to the “Mail To” address on their file. To ensure each individual provider receives a notification, please validate your addresses on file, and correct them if necessary.

• If changes are needed, complete the Provider Change of Address form, located under Provider Forms at https://medicaid.ms.gov/resources/forms/.

• The Provider Change of Address form must be completed, signed by the individual provider or authorized official if enrolled provider is a business, and submitted to the Provider Enrollment Department of Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail. The following correspondence information is provided:

Provider Services Fax Number:
(866) 644-6148
Attention: Provider Enrollment

o Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


10/31/2023

Provider Revalidation has resumed effective Oct. 1, 2023

Effective May 11, 2023, the Health and Human Services Commission (HHSC) ended the flexibility of extended Medicaid provider revalidation dates that came due during the COVID-19 public health emergency (PHE). With the ending of the Public Health Emergency, the Mississippi Division of Medicaid resumed the revalidation process effective Oct. 1, 2023, requiring Mississippi Medicaid enrolled providers to verify the information on their provider files. Medicaid provider revalidation is a requirement stemming from 42 C.F.R. § 455.414 of the Affordable Care Act (ACA), which requires all state Medicaid agencies to revalidate the enrollment of all providers at least every five years.

A revalidation requires a provider to verify or revalidate the information currently on the enrolled provider’s file. Providers also will need to complete and sign a new Provider Disclosure form and a new Provider Agreement. As part of the revalidation, the state must conduct a full screening appropriate to the provider’s risk level in compliance with 42 C.F.R. Part 455, Subparts B & E, and the provider must comply with any requests made by the state as part of the revalidation process within the specified time frame.

Beginning in October 2023, notification letters were mailed to providers who have been enrolled with Medicaid for five years or more. Revalidation notices will be issued on a staggered schedule until notices have been issued to all providers due for revalidation. The revalidation notice will initiate the process with each provider. The letter will provide instructions for completing the revalidation and will indicate the due date. Revalidating providers may need to submit additional documentation and/or complete other required screening requirements (i.e., provide fingerprints and/or a site visit of the provider location conducted by Medicaid’s fiscal agent).

Certain revalidating providers must pay a provider enrollment application fee. Refer to https://medicaid.ms.gov/provider-enrollment-application-fee/ for a list of institutional providers that have to pay the application fee. Providers who have already paid the application fee to Medicare or another state’s CHIP or Medicaid program for same provider have fulfilled the requirement and should choose the appropriate drop-down option when completing the revalidation application.

Providers will be able to revalidate through the MESA Provider Portal in a simple, step-by-step process. Providers should submit their revalidation by the submission date on their letter to allow time for processing before the deadline date. Providers whose revalidation is not processed before the deadline noted on the letter will be terminated and this termination will include participation in MississippiCAN and/or MississippiCHIP and the provider will therefore have to reapply.

Resumption of revalidation operations will eventually affect all providers, but DOM will begin with those providers who have been enrolled five years or more. Meanwhile, revalidation dates will be set for newer providers who have not yet been enrolled five years. To prepare for revalidation, all Medicaid providers should take the following steps immediately:

• Each enrolled provider must register for access to the MESA Provider Portal to revalidate electronically. This will streamline the process and allow providers to enter their own information. Providers can register now by going to https://portal.ms-medicaid-mesa.com/ and clicking the “Register Now” link.

• In addition to the notices mailed by Gainwell Technologies, providers can refer to DOM’s website where we are posting the Provider Six Month Revalidation Due List” at https://medicaid.ms.gov/. This listing will be updated monthly.

• Review the Provider Revalidation Presentation found under “MESA Tips” at https://medicaid.ms.gov/mesa-portal-for-providers/ which is a PowerPoint that includes a revalidation walk through and tips for providers.

• Providers should verify that the address information on file is correct. The notifications will be mailed to the “Mail To” address on their file. To ensure each individual provider receives a notification, please validate your addresses on file, and correct them if necessary.

• If changes are needed, complete the Provider Change of Address form, located under Provider Forms at https://medicaid.ms.gov/resources/forms/.

• The Provider Change of Address form must be completed, signed by the individual provider or authorized official if enrolled provider is a business, and submitted to the Provider Enrollment Department of Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail. The following correspondence information is provided:

o Provider Services Fax Number:
(866) 644-6148
Attention: Provider Enrollment

o Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


10/31/2023

Telligen to replace Alliant Health Solutions and Kepro as Medicaid UM/QIO Vendors

Early in 2024, the Mississippi Division of Medicaid (DOM) will transition to a new Utilization Management/Quality Improvement Organization (UM/QIO) vendor, Telligen.

Telligen will replace the following vendors:

    • Alliant Health Solutions, who was responsible for medical authorization requests for fee-for-service (FFS) Medicaid members, and
    • Kepro (formerly eQHealth Solutions), who was responsible for advanced imaging authorization requests for FFS Medicaid members.

To ensure a smooth transition, Telligen web portal registration instructions and educational materials will be shared in the upcoming weeks through a variety of communication avenues to ensure no provider lacks access to necessary resources and assistance. Updates will also publicized on the Mississippi Division of Medicaid website and Late Breaking News.

Please note: Prior authorizations for members enrolled in MississippiCAN and CHIP will continue to be handled by the respective coordinated care organization.

 

 


10/31/2023

Reprocessing of Inpatient Claims

The Mississippi Division of Medicaid will reprocess Inpatient claims erroneously denied with EOB message 1175: The patient status code is invalid or conflicts with Type of Bill (TOB) between October 3, 2022, and September 13, 2023. The reprocessed claims will appear on your Remittance Advice dated 10/30/23. Affected inpatient crossover claims will be reprocessed utilizing the Medicare Coinsurance Cap pricing methodology and may result in the recoupment of previous overpayments for some providers. DOM is processing the recoupment of these funds at a rate of up to 10% of the total recoupment amount for up to ten (10) weeks or until the full balance is recouped.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


10/31/2023

Mental Health Claims Mass Adjustment for Copay Deductions

The Mississippi Division of Medicaid will mass adjust Professional claims for billing taxonomies: 261QM0801X, 251S00000X, 385H00000X, 253Z00000X, 3747P1801X, 373H00000X, where the original claim deducted a $3.00 copay in error. The adjustments will appear on your Remittance Advice dated 10/30/2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


10/23/2023

EOB 1748 – Member Birth Date does not Match File

The Mississippi Division of Medicaid (DOM) and Gainwell Technologies are seeing an increase in medical claim denials related to Edit 2822/EOB 1748 – member birth date does not match with file, after DOM updated the claim disposition in August of 2023 to deny for all claim types. This edit/EOB will post to all claim types when the Member’s birth date submitted on the claim does not match the Member’s birth date in the MESA system. In order to allow providers time to adopt this change, DOM will be temporarily relaxing this edit through 11/30/2023. Providers are encouraged to resubmit impacted medical claims that posted with EOB 1748 with the corrected Member birth date.

If it is determined that a member’s date of birth in MESA is incorrect, the member or their designated representative should contact their local Medicaid Regional Office to make updates. Regional Office contact information can be found at https://medicaid.ms.gov/about/office-locations/.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at Provider Field Representatives.

 

 


10/10/2023

October Provider Bulletin now available

The October issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin has shifted to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


9/29/2023

Electronic Visit Verification (EVV) Implementation Phase II Go-Live Planned for December 2023

The Mississippi Division of Medicaid (DOM) will be implementing Phase II of our Electronic Visit Verification (EVV) project with our partners, FEI Systems (FEI) and HHAeXchange (HHAX), in December. Onboarding for State Plan Private Duty Nursing/Personal Care and Home Health providers is now underway, and more information on set up and registration for informational sessions and training is available in the letter linked below. Providers are encouraged to complete the steps in the letter as soon as possible.

Letter to Phase II Providers

Additional information on separate training for the Phase II claims implementation for Phase I waiver providers will be sent out via provider’s HHAX EVV Communications portal.

 

 


9/21/2023

Community Behavioral Health Clinic (CCBHC) Steering Committee Convenes

A funding opportunity and working partnership between the Mississippi Division of Medicaid (DOM) and Mississippi Department of Mental Health (DMH) aims to transform mental health and substance use treatment for Mississippians.

Recently, the Substance Use and Mental Health Services Administration (SAMHSA) awarded DOM and DMH a one-year Certified Community Behavioral Health Clinic (CCBHC) Planning Grant. The grant will provide sustainable funding for robust community treatment services; it also charges the state’s steering committee to work together to design Mississippi’s approach to develop a clinic model.

A Certified Community Behavioral Health Clinic is a specially designated clinic that provides a comprehensive range of mental health and substance use services.

Certified Community Behavioral Health Clinics will help Mississippi:

• Improve access to and deliver community-based behavioral health services;
• Establish sustainable funding for additional investment in quality, evidence-based mental health and substance use services;
• Engage stakeholders and consumers of mental health services – including youth, family members, and community leaders – to provide input on a customizable approach to care that increases responsiveness to the needs of Mississippians;
• Hold Community Mental Health Centers accountable for quality outcomes: and,
• Address gaps or barriers to health care in Mississippi.

For more information, visit https://www.dmh.ms.gov/service-options/certified-community-behavioral-health-clinics/ or email CCBHC Project Director Amy Swanson at amy.swanson@dmh.ms.gov.

 

 


9/20/2023

Providers – Pharmacy POS Network Cutover

Providers should be aware that the current network connection being utilized for the Cover My Meds (CMM, formerly Relay Health) and Change Healthcare (CHC) Pharmacy POS transaction processing is going to be moved to a new network connection as follows:

Date: October 1, 2023 (details as follows):

  • 10:00 p.m. Central – Cutover Activity start time.
  • 10:05 p.m. Central (estimated 10-minute duration) – Short down time as the current network connection is transitioned from the current connection to the new connection.
  • 10:15 p.m. Central – the Pharmacy POS transactions that are submitted to MS Medicaid, via either Cover My Meds or Change Healthcare, will be processing through the new network connection.
  • Pharmacies or Providers who submit through the RedSail switch vendor will NOT be impacted by this change.

Should you need additional information, please contact your Pharmacy POS transaction switch vendor or during this scheduled event you may contact Bruce Dunn (bruce.dunn@gainwelltechnologies.com).

 

 


9/20/2023

Additional Enhancement for Timely Filing: Mesa Edit 512 (EOB 0841)

We are pleased to announce an additional collaborative effort between the Mississippi Division of Medicaid (DOM) and Gainwell Technologies to create a one-time job to identify all fee-for-service (FFS) claims that processed and denied with edit 512 since go-live (Oct. 1, 2022), through the week of Sept. 15, 2023. The system will actively search for any previously submitted paid or denied claim that meets the matching criteria for that claim. If a timely filed matching claim is found that was submitted within 365 days of the from date of service, and the matching claim that posted 512 is within 365 of the original submissions process date, that claim will be “resubmitted” to bypass the 512 edit. The resubmitted claim will appear on your remittance advice (RA) with the first two digits of 80 and will finalize on the September 25 financial cycle.

Please watch your remittance dated Sept. 25, 2023, for any system resubmitted claims.

Should you require any assistance or have inquiries, we encourage you to reach out to our Provider and Beneficiary Services Call Center at (800) 884-3222. Alternatively, you can leverage the Provider Field Representative list accessible on Medicaid’s official website. This list includes essential contact information, such as email addresses and phone numbers for each designated representative. For quick access, you can refer to the resource document located at: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


9/14/2023

CPT Code 27447 (Total Knee Arthroplasty) Covered in ASCs

Code 27447 (Total Knee Arthroplasty) is now open for coverage in ASCs effective 7/1/2023. Providers are advised to resubmit claims that previously denied.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


9/14/2023

Drug Code J1558 (Xembify) opened for coverage

Drug code J1558 (Xembify) has been opened for coverage effective 7/1/2020. DOM PAD claims during these dates will be adjusted. The mass adjustment will appear on a remittance advice at a future date. No further action on the part of the provider is needed.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


9/1/2023

Waiver Rate Study Update

The Mississippi Division of Medicaid (DOM), with support from Milliman, is in the process of performing a detailed payment rate rebase for services delivered under all of Mississippi’s HCBS waivers (AL, IL, TBI/SCI, E&D, ID/DD, and CSP). DOM and Milliman will be soliciting provider feedback on payment rate assumptions through smaller targeted workgroup sessions this fall, and hold an all-provider meeting to share the draft payment rates once they are ready.

Milliman will reach out directly to providers selected to participate in the workgroup sessions by 9/6/2023. Waiver providers who are not selected to participate in targeted sessions are welcome to provide feedback to DOM at any time by emailing LTSSPrograms@medicaid.ms.gov. Once the draft payment rates are ready, DOM will post another Late Breaking News update and send out communications to provider distribution lists to share the all-provider meeting details.

More information on the 1915(c) and 1915(i) programs as well as links to the CMS approved waiver applications are available at https://medicaid.ms.gov/providers/waivers/.

 

 


8/30/2023

Enhancement of Timely Filing Process: Changes to MESA Edit 512 (EOB 0841)

We are pleased to inform you about the ongoing collaborative efforts between the Mississippi Division of Medicaid (DOM) and Gainwell Technologies aimed at refining our timely filing procedures. Commencing from the week ending September 1, 2023, notable improvements will be introduced to the MESA Portal for Providers. This enhancement pertains to fee for service (FFS) claims processed and finalized during that week’s financial run, specifically those flagged with MESA Edit 512 / EOB 0841 – denoting cases where the Timely Filing Deadline was Exceeded. It’s important to note that these modifications will apply exclusively to straight Medicaid medical claims, excluding both crossover claims and pharmacy related claims.

The system will actively search for any previously submitted paid or denied claim that meets the matching criteria for that claim. If a timely filed matching claim is found that was submitted within 365 days of the last submitted claim, the claim will be reprocessed and bypass the timely filing edit. The resubmitted claim will appear on your remittance advice (RA) with the first two digits of 80 and will finalize in that week’s financial cycle.

Should you require any assistance or have inquiries, we encourage you to reach out to our Provider and Beneficiary Services Call Center at (800) 884-3222. Alternatively, you can leverage the Provider Field Representative list accessible on Medicaid’s official website. This list includes essential contact information, such as email addresses and phone numbers for each designated representative. For quick access, you can refer to the resource document located at: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


8/30/2023

Verification of Provider Licenses for Mississippi Medicaid

Under the guidelines of 42 CFR § 455.412, the Mississippi Division of Medicaid (DOM) will be actively updating the licensure records of both fee-for-service/MississippiCAN providers and CHIP providers. As a part of this endeavor, providers whose licenses have expired or are expiring will be notified via official correspondence from Gainwell Technologies. We also encourage providers to consult DOM’s official website, where the Provider Six-Month License Due List is available at https://medicaid.ms.gov/. This list will be refreshed monthly to ensure the latest information is accessible. It is imperative for providers to promptly provide their updated licensure information to Medicaid, as failure to do so will result in the closure of their Medicaid provider number.

Complying with the provisions outlined in the Mississippi Administrative Code Part 200, Chapter 4, Rule 4.5 (B) (C), DOM will reinstate closed provider numbers due to license expiration, retroactive to the date of license renewal, provided the closure duration is under one (1) year. For this to happen, the provider must furnish a current license copy and rectify any changed or inaccurate information. If a Medicaid provider number has been closed due to license expiration for a period exceeding one (1) year, re-enrollment as a Medicaid provider will be necessary.

To facilitate the submission of licensure information, Gainwell Technologies’ Provider Enrollment Department offers multiple secure channels, including the MESA Provider Portal, fax, or mail. Here are the details for each method:

MESA Provider Portal: https://medicaid.ms.gov/mesa-portal-for-providers

Provider Services Fax Number: (866) 644-6148
Attention: Provider Enrollment

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

For any assistance required between 8 a.m. and 5 p.m. CST, providers can contact the Provider and Beneficiary Services Call Center at (800) 884-3222.

 

 


8/24/2023

Rates increased for Graduate Medical Education reimbursement

State Plan Amendment 23-0017 increased Graduate Medical Education reimbursement, effective July 1, 2023. The increase in payments for providers approved for GME reimbursement for this fiscal year (FY) will be $13,189,900, or an increase of 31.8%. Two new hospitals were approved for GME payments in FY2024, and there was an increase of 61 additional residents funded through this payment in FY2024, or an increase of 7.8%.

FY2023 GME payments: $41,468,600 for 12 hospitals supporting 780 residents
FY2024 GME payments: $54,658,500 for 14 hospitals supporting 841 residents

 

 


8/22/2023

Updates to MESA Portal for Providers

Mississippi Medicaid’s web portal for providers had been modified with the following improvements to make information easier to locate.

Eligibility Verification Request:

• The ‘Eligibility Verification Request’ section was modified to allow the users to run a search for a span of 3 years. The system now allows running a search for eligibility up to 3 years in the past.

Note: The system currently allows searching for eligibility up to 4 months in the future.
• The ‘Eligibility Verification Request’ section was modified to rename the fields “Effective From” and “Effective To” to “Begin Date” and “End Date”.
• The Eligibility Verification Response section was modified to display the Aid Categories for the primary plan active during the search period.
• The Eligibility Verification Response section was modified to return the member’s primary aid category’s eligibility begin date and end date for the ‘Effective Date’ and ‘End Date’ fields. Member’s add date of eligibility and the last date of update for the aid category are being displayed.
• The Eligibility Verification Inquiry Response Section was modified to display members’ Hospital Presumptive Eligibility (HPE) along with the Effective Date, End Date, Add Date, and Last Update Date, if applicable. This section will not be displayed if there is no HPE data on the Members file.

Member Focus View Page:

• The ‘Member Focus View’ page was modified to display the member’s primary aid category and the effective and end dates of the primary aid category under the ‘Coverage Details’ section.
• The ‘Member Focus View’ page was modified to display the member’s Hospital Presumptive Eligibility (HPE) along with the Effective Date, and End Date, if applicable. This section will not be shown if there is no HPE data.

Coverage Details Page:

• The ‘Limit Details’ section on the ‘Coverage Details’ page has a new field for “Service Date” input to display the relevant service limits.

• The ‘Lock-In Details’ section on the Coverage Details page was modified to display the Lock-in plan start and end dates for the Effective and End Dates if the member has Lock-In coverage for the eligibility verification search duration.

• The ‘Lock-In Details’ section on the Coverage Details page was modified to display ‘None’ if the member does not have Lock-In coverage for the eligibility verification search duration.

• The ‘Living Arrangements Details’ section on the Coverage Details page was modified to also display the Provider NPI and Provider Name by adding two new fields ‘Provider NPI’ and ‘Provider Name’ if the member has Long-Term Care/Nursing Home facility coverage for the eligibility verification search duration. The ‘Level of Care’ field was renamed to ‘Level of Care Plan’.

• The ‘Living Arrangements Details’ section on the Coverage Details page was modified to display the Level of Care plan start and end dates for the Effective and End Dates if the member has Long-Term Care/Nursing Home facility coverage for the eligibility verification search duration.

• The ‘Living Arrangements Details’ section on the Coverage Details page was modified to display ‘None’ if the member does not have Long-Term Care/Nursing Home facility coverage for the eligibility verification search duration.

• The ‘Managed Care Assignment Details’ section on the Coverage Details page was modified to display the member’s PCP’s name and telephone number if the member is enrolled in a Managed Care plan for the eligibility verification search duration. The ‘Primary Care Provider’ and ‘Provider Phone’ are left blank if PCP is not selected by the member enrolled in a Managed Care plan for the eligibility verification search duration.

• The ‘Managed Care Assignment Details’ section on the Coverage Details page was modified to display the member’s active enrollment begin and end date along with the CCO of participation if the member is enrolled in a Managed Care plan for the eligibility verification search duration. Earlier, the Portal displayed the dates the eligibility verification search was being run for.

• The ‘Managed Care Assignment Details’ section on the Coverage Details page was modified to display ‘None’ if the member is NOT enrolled in a managed care plan for the eligibility verification search duration.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative.

The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


8/16/2023

Physician Administered Drug PA Requirement: J0174 – Leqembi requires prior authorization

Effective July 6, 2023, the Mississippi Division of Medicaid (DOM) requires prior authorization (PA) of the following physician administered drug (PAD):
J0174 – injection, lecanemab-irmb, 1 mg
Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Alliant Health Solutions’ provider portal at: https://ms.allianthealth.org/, or call Alliant directly at 1-888-224-3067 for assistance. Providers are encouraged to register with Alliant to submit authorization requests via the Alliant web-portal https://ms.allianthealth.org/.

 

 


8/14/2023

Radiopharmaceutical Code A9596 (Gallium GA-ILLUCCIX)

PET Scan radiopharmaceutical code A9596 (Gallium GA-ILLUCCIX) has been opened for coverage effective 1/1/2023 covering males aged 18 and older. Providers are advised to resubmit claims that previously denied.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


8/14/2023

CPT Code 27130 (Total Hip Arthroplasty) Covered in ASCs and Outpatient Hospitals

Code 27130 (Total Hip Arthroplasty) is now open for coverage in ASCs and Outpatient Hospitals effective 1/1/2023. Providers are advised to resubmit claims that previously denied in these settings.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


8/14/2023

90651 Gardasil, Maximum Age changed from 26 to 45

The maximum age on code 90651 has increased from 26 to 45 effective 5/1/2023 now covering ages 9 to 45. Providers are advised to resubmit claims that previously denied due to age.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


8/8/2023

July Provider Bulletin now available

The July issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin has shifted to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


8/4/2023

PAD prior authorization requirements

Physician Administered Drug PA Requirements: C9151 – Syfovre and J1440 – Rebyota require prior authorization
Effective July 1, 2023, the Division of Medicaid (DOM) requires prior authorization (PA) of the following physician administered drugs (PADs):
  • C9151Inj, Pegcetacoplan, 1 mg (Syfovre)
  • J1440Fecal Microbiota, Live – JSLM, 1 ml (Rebyota)
  • J9381Teplizumab-MZWV, 5 mcg (TZIELD) – This drug previously requires PA under C9149.
Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Alliant Health Solutions’ provider portal at: https://ms.allianthealth.org/, or call Alliant directly at 1-888-224-3067 for assistance. Providers are encouraged to register with Alliant to submit authorization requests via the Alliant web-portal https://ms.allianthealth.org/.

 

 


8/2/2023

HHAeXchange (HHAX) Electronic Visit Verification Upgrade Phase 1 Go-Live effective 8/1/2023

The Mississippi Division of Medicaid (DOM) has changed over from Medikey to its upgraded EVV solution with HHAX effective Aug. 1, 2023. For more information, please visit https://medicaid.ms.gov/evv-for-personal-care-service-providers/.

 

 


7/31/2023

Update on billing codes: EOB 1504/Edit 1946

Beginning Aug. 1, 2023, claims that have historically been placed in a PENDING status with Explanation of Benefit (EOB) Code 1504 (Performing Provider Number is Not Found) with corresponding Claim Adjustment Reason Code 206 (National Provider Identifier – missing.) and Remark Code N290 (Missing/incomplete/invalid rendering provider primary identifier.) will now be DENIED with the same EOB, Claim Adjustment Reason Code, and Remark Code combination.

The system uses the following information to assign the appropriate Mississippi Provider Medicaid ID to the claim for processing:

  • NPI on provider file
  • Taxonomy on provider file

The system will seek to find a unique match using the 2 data elements above submitted on your claim to a specific provider record in our system. If a unique match is not found – the edit is set, and you will receive the error code. For more details, please see: https://medicaid.ms.gov/wp-content/uploads/2023/07/Explanation-of-Benefit-Code-1504.pdf.

.

Should you experience this issue and need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


7/27/2023

Pharmacy Brand and Prescription Limit Denial Resubmission

On July 20, 2023, an issue regarding the pharmacy benefit limit of 2 Brand/6 Rx per month was identified. The MESA system was denying claims for the monthly brand and prescription limit error codes when the member had not actually reached their benefit limit. This issue was corrected, and claims began processing correctly on July 21, 2023.

While some pharmacy providers obtained a prior authorization to override this error or asked the member to return the next day, there may still be members in need of monthly medications. Please be advised the MESA system is working as expected and pharmacy providers may resubmit claims that may have denied incorrectly.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


7/25/2023

“Balance Due” Letters to be Mailed

Providers with an outstanding balance owed to the Mississippi Division of Medicaid (DOM) will start receiving balance due letters. The first letter is sent at 30 days past the original balance set-up date. Additional letters are sent at 60 and 90 days past due. The letter contains a detailed listing of the amount(s) due associated with liabilities that were previously assessed against the provider or created by claims adjustments. Providers should refer to their Remittance Advice (RA) in the MESA provider portal for more information.

Current payments of claims may be used to offset this balance or providers may pay the balance by check. Checks should be made payable to the MS Division of Medicaid. A copy of the letter and the payment should be mailed to Gainwell Technologies, P.O. Box 6014, Ridgeland, MS 39158.

Questions can be directed to (800) 884-3222 – Option 2, Option 7, Option 0 to speak to a representative – or by sending an email to ms_financial@gainwelltechnologies.com.

 

 


7/24/2023

Edit 1347 Disposition Change

Beginning Aug. 1, 2023, claims that have historically been placed in a PENDING status with Explanation of Benefit (EOB) Code 1347 (Billing Provider Number is not found or is not valid for Dates of Service) with corresponding Claim Adjustment Reason Code 208 (NPI not matched) and Remark Code N257 (Missing/incomplete/invalid billing provider/supplier primary identifier) will now be DENIED with the same EOB, Claim Adjustment Reason Code, and Remark Code combination.

The above listed code combination is set to post on a claim when the system cannot find a unique billing provider Medicaid ID to utilize when processing the claim. The system is coded to utilize the NPI, Taxonomy, Zip Code, and the 4-digit postal code to reconcile the billing provider to the appropriate Medicaid ID. In the instance that a billing provider has more than one Medicaid ID with the same NPI, Taxonomy, Zip Code, and 4-digit postal code, the claims system may be unable to reconcile the billing provider to a unique Medicaid ID, thus resulting in the claim denying and posting the above reference code combination. For more details, please see: https://medicaid.ms.gov/wp-content/uploads/2023/07/Explanation-of-Benefit-Code-1347.pdf.

Should you experience this issue and need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


7/24/2023

Excluded Taxonomies from Enrollment in MSCAN/MSCHIP

Medicaid providers, please note the following taxonomies are excluded from participation in the MississippiCAN program:

  • 261QR0401X
  • 252Y00000X
  • 314000000X
  • 311500000X
  • 311Z00000X
  • 315P00000X
  • 310500000X
  • 320600000X
  • 385H00000X
  • 275N00000X
  • 376J00000X
  • 251T00000X
  • 310400000X

The following taxonomies are excluded from participation in the Children’s Health Insurance Program (CHIP):

  • 373H00000X
  • 251B00000X

The Mississippi Division of Medicaid (DOM) has identified that some active providers enrolled with the taxonomies listed above may have been assigned managed care contracts within the MESA provider portal during data conversion from Envision to MESA.

This may have prompted a recredentialing notice being sent to the provider. DOM is taking steps immediately to address this error. No action is required by providers. Any provider with a taxonomy excluded from participation in managed care who completed their recredentialing/revalidation application will not need to complete revalidation for another five years in accordance with federal regulations.

DOM apologizes for any inconvenience this may have caused our provider community.

 

 


6/30/2023

IL Waiver Renewal Approved by CMS Effective 7/1/2023

CMS has approved the MS 1915(c) Independent Living (IL) Waiver effective July 1, 2023.  The approved waiver is available for review at the below link.

https://medicaid.ms.gov/wp-content/uploads/2023/06/MS-IL-Waiver-Renewal-Approved-by-CMS-eff.-7.1.2023.pdf

For dates of service on or after July 1, 2023, services under that waiver will be paid in accordance with the updated fee schedule linked below.  The appropriate procedure code and modifier combinations outlined in the table must be utilized for billing these services.

https://medicaid.ms.gov/wp-content/uploads/2023/06/ILW-FEE-SCHEDULE-7-1-2023-1.xlsx

 

TBI/SCI Waiver Renewal Approved by CMS Effective 7/1/2023

CMS has approved the MS 1915(c) Traumatic Brain Injury/Spinal Cord Injury (TBI/SCI) Waiver effective July 1, 2023.  The approved waiver is available for review at the below link.

https://medicaid.ms.gov/wp-content/uploads/2023/06/MS-TBISCI-Waiver-Renewal-Approved-by-CMS-eff.-7.1.2023.pdf

For dates of service on or after July 1, 2023, services under that waiver will be paid in accordance with the updated fee schedule linked below.  The appropriate procedure code and modifier combinations outlined in the table must be utilized for billing these services.

https://medicaid.ms.gov/wp-content/uploads/2023/06/TBI-SCI-Waiver-FEE-SCHEDULE-7-1-2023.xlsx

 

E&D Waiver Renewal Approved by CMS Effective 7/1/2023

CMS has approved the MS 1915(c) Elderly and Disabled (E&D) Waiver effective July 1, 2023.  The approved waiver is available for review at the below link.

https://medicaid.ms.gov/wp-content/uploads/2023/06/MS-ED-Waiver-Renewal-Approved-by-CMS-eff.-7.1.2023.pdf

For dates of service on or after July 1, 2023, services under that waiver will be paid in accordance with the updated fee schedule linked below.  The appropriate procedure code and modifier combinations outlined in the table must be utilized for billing these services.

https://medicaid.ms.gov/wp-content/uploads/2023/06/ED-AND-CTS-Fee-Schedule-7-1-2023.xlsx

 

AL Waiver Renewal Approved by CMS Effective 7/1/2023

CMS has approved the MS 1915(c) Assisted Living (AL) Waiver effective July 1, 2023.  The approved waiver is available for review at the below link.

https://medicaid.ms.gov/wp-content/uploads/2023/06/MS-AL-Waiver-Renewal-Approved-by-CMS-eff.-7.1.2023.pdf

For dates of service on or after July 1, 2023, services under that waiver will be paid in accordance with the updated fee schedule linked below.  The appropriate procedure code and modifier combinations outlined in the table must be utilized for billing these services.

https://medicaid.ms.gov/wp-content/uploads/2023/06/ASSISTED-LIVING-WAIVER-FEE-SCHEDULE-7-1-2023.xlsx

 

ID/DD Waiver Renewal Approved by CMS Effective 7/1/2023

CMS has approved the MS 1915(c) Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver effective July 1, 2023.  The approved waiver is available for review at the below link.

https://medicaid.ms.gov/wp-content/uploads/2023/06/MS-IDDD-Waiver-Renewal-Approved-by-CMS-eff.-7.1.2023.pdf

For dates of service on or after July 1, 2023, services under that waiver will be paid in accordance with the updated fee schedule linked below.  The appropriate procedure code and modifier combinations outlined in the table must be utilized for billing these services.

https://medicaid.ms.gov/wp-content/uploads/2023/06/Intellectual-Development-Disabilities-Waiver-Fee-Schedule-7.1.23-FORMATTED.xlsx

 

 


6/30/2023

Mass Adjustment: LTC Inpatient Crossovers

The Mississippi Division of Medicaid (DOM) will reprocess all Long Term Care Crossover claims processed between October 3, 2022, and May 17, 2023. The claims will be reprocessed utilizing the applicable Medicare Coinsurance Cap pricing methodology and will result in the recoupment of previous overpayments.

DOM is processing the recoupment of these funds at a rate of up to 10% of the total recoupment amount for up to ten (10) weeks, or until the full balance is recouped. The mass adjustment will appear on your remittance advice dated July 3, 2023. Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


6/16/2023

Certified Behavior Analyst Providers may only be reimbursed for medically necessary ASD Services

As a reminder, Mississippi Board Certified Behavior Analysts (BCBAs) may only be reimbursed for medically necessary ASD Services. These services are provided to EPSDT-eligible Medicaid beneficiaries and rendered in accordance with their professional licensure and scope of practice. BCBA providers should reference the Autism Spectrum Disorder Services Fee Schedule for a list of reimbursable services and procedure codes. The ASD fee schedules can be found at https://medicaid.ms.gov/providers/fee-schedules-and-rates/.

Failure to obtain prior authorization will result in denial of payment. the Mississippi Division of Medicaid is contracted with Alliant Health Solutions as the UM/QIO vendor, responsible for determining medical necessity for fee-for-service (FFS) beneficiaries. Please refer to Alliant Health Solutions’ provider portal https://ms.allianthealth.org/ or call Alliant directly at 1-888-224-3067.

Please direct questions regarding ASD services to Penny Hall or Kimberly Sartin Holloway at 601-359-9545.

 

 


6/12/2023

Submission of Administrative Review for Timely Filing

The Mississippi Division of Medicaid (DOM) has established a convenient and efficient way to submit a request for Administrative Review of claim denials for timely filing when attempting to resubmit or adjust the claim. This is for providers whose original claim submission was timely and resubmitted a claim during the timely processing period that was denied for timely filing. Claims are considered to comply with timely filing if they are submitted within 365 days from the date of service or 180 days from the Medicare paid date, whichever is applicable.

Providers have 365 days from the date of the original claim submission for Medicaid Fee for Service claims or 180 days from the Medicare Paid date to adjust claims, whichever is applicable. Medicaid may request additional information regarding any claims submitted for administrative review. For questions related to appeals, see https://medicaid.ms.gov/wp-content/uploads/2023/03/Title-23-Part-300-Appeals-eff.-03.01.23.pdf.

Review the Administrative Code or contact the appropriate provider representative for questions related to claims or claims billing. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

We understand the importance of streamlining administrative processes to ensure prompt reimbursement and improved provider experience. With this in mind we developed this new online submission process for timely filing requests. Effective immediately, Medicaid providers can use this user-friendly platform which eliminates the need for traditional paper-based submissions, reducing manual processing time and enhancing accuracy. By transitioning to an online system, we aim to simplify the process while optimizing efficiency for both providers and DOM staff.

Key Benefits of the Online Submission Process:

  1. Time-saving: Submit your timely filing requests in a matter of minutes, eliminating the need for mailing or faxing paperwork.
  2. 24/7 accessibility: Our online portal is available around the clock, allowing you to submit requests at your convenience.

To access the online submission process, please visit DOM’s website at www.medicaid.ms.gov where the Timely Filing Review Request Form is linked under “Providers,”  or access the form directly here: Timely Filing Review Request Form.

The Division of Medicaid remains committed to delivering quality service and fostering partnerships with our valued providers. Should you have any questions or need assistance regarding the new online submission process, our dedicated support team is ready to assist you. Reach out to DOM’s Provider and Beneficiary Call Center at (800) 421-2408 and ask for one of our Provider Customer Service Representatives during regular business hours.

Thank you for your ongoing commitment to providing essential healthcare services to Mississippi Medicaid beneficiaries. We appreciate your cooperation in adopting this new online submission process, which will enable us to better serve you and the community.

 

 


6/5/2023

DOM Resumes Provider Maintenance Operations (Licensure Review)

Under 42 CFR § 455.412, the Mississippi Division of Medicaid (DOM) has resumed its regular provider maintenance operation of monthly licensure review that was suspended in September 2022 for the implementation of MESA and transfer of our fiscal agent operations from Conduent to Gainwell Technologies. DOM will be updating provider records for both our fee-for-service/MississippiCAN providers as well as our CHIP providers.

Providers identified as having an expired or expiring license will receive notification from Gainwell Technologies by letter. In addition to the notices mailed by Gainwell Technologies, providers can refer to DOM’s website where we are posting the Provider Six-Month License Due List at https://medicaid.ms.gov/. This listing will be updated weekly. Providers are required to provide their updated licensure information to Medicaid. Failure to provide Medicaid with the updated license could result in closure of the Medicaid provider number.

Providers can submit their licensure information to the Provider Enrollment Department of Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail. The following information is provided:

MESA Provider Portal: https://medicaid.ms.gov/mesa-portal-for-providers

Provider Services Fax Number:
(866) 644-6148
Attention: Provider Enrollment

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 if you need assistance between the hours of 8 a.m. and 5 p.m. CST.

 

 


5/26/2023

Centralized Credentialing for MSCAN/MSCHIP

During the 2021 Mississippi Legislative Session, Senate Bill 2799 was enacted into law that requires the Medicaid Coordinated Care Organizations (CCO) to follow a uniform credentialing process for provider enrollment in the Managed Care Programs. On July 1, 2022, in accordance with this new requirement, the Mississippi Division of Medicaid (DOM) amended the CCO contracts to require the CCOs to accept DOM’s provider enrollment and screening process, and not require providers be credentialed by CCOs for Medicaid or CHIP.

Beginning October 1, 2022, providers seeking participation in MississippiCAN and/or CHIP are now required to be enrolled, credentialed, and screened by DOM, and subsequently contract with their CCO of choice. As part of the implementation of the Medicaid Enterprise System Assistance (MESA), DOM implemented a new centralized credentialing process along with NCQA certified Centralized Verification Organization (CVO) that will be responsible for credentialing and recredentialing Medicaid providers seeking to enroll or currently enrolled with our coordinated care programs (MSCAN/CHIP). This new process eliminates the need for a provider to be credentialed or recredentialed multiple times.

The CVO will perform recredentialing for both current providers and new providers every three (3) years unless the provider is credentialed by a DOM-approved Delegated Credentialing Entity. Providers identified for recredentialing will receive notification from Gainwell Technologies by letter which is sent to the providers “mail to” address on their provider record. This letter is generated six months in advance of the recredentialing due date on the provider’s record in MESA and a link will be available in the portal to start the process.

Facilities with multiple service locations and provider IDs will receive a recredentialing notice for each provider ID. Only one provider ID for the same tax ID and service location address will need to submit the recredentialing application which will pick up and credential all the taxonomies at that location. If recredentialing is either denied or not completed by the recredential due date, all the facility enrollments at that location will be terminated and claims can no longer be paid. A new application for each taxonomy at that service location will be required to re-enroll in the Mississippi Medicaid program.

Individual providers with multiple provider IDs sharing the same NPI will receive a recredentialing notice for each of the provider IDs. The provider will only need to recredential one of the IDs to satisfy the requirement for all. If recredentialing is either denied or not completed by the recredential due date, all the individual provider’s enrollments will be terminated, and claims can no longer be paid. A new application for each service location will be required to re-enroll in the Mississippi Medicaid program.

In addition to the notices mailed by Gainwell Technologies, providers can refer to DOM’s website where we are posting the Provider Six Month Recredentialing Due List” at https://medicaid.ms.gov/. This listing will be updated weekly. Please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 if you need assistance between the hours of 8 a.m. and 5 p.m. CST.

 

 


5/24/2023

Congenital Syphilis – Test, Treat, Report!

With the alarming increase in congenital syphilis cases, the Mississippi Division of Medicaid is working with the Mississippi State Department of Health (MSDH) to help raise awareness about the importance of testing for the disease, both during the pregnancy and at delivery.

Please read the attached MSDH memo about testing, treating and reporting for congenital syphilis:

https://medicaid.ms.gov/wp-content/uploads/2023/05/Congenital-Syphilis-Test-Treat-Report_MSDH-5-24-2023.pdf

 

 


5/23/2023

Acute Psychiatric Hospital providers: Reminder about discharge/aftercare planning

The Mississippi Division of Medicaid (DOM) requires that all Acute Psychiatric Hospital providers adhere to federal and state rules and regulations.

Per 42 CFR 482.43, Condition of participation: Discharge planning is a mandated procedure that should begin immediately after admission and be updated throughout the inpatient stay.

42 CFR 482.43(b) indicates that at the time of discharge all necessary medical information pertaining to the patient’s current course of illness and treatment, post-discharge goals of care, and treatment preferences be provided to the appropriate post-acute care providers responsible to the patient’s follow up or ancillary care.

Proper discharge/aftercare planning allows patients to achieve continuity and coordination of care and treatment by establishing supports in the community that correspond with their level of care.

Specific rules and regulations related to discharge planning and aftercare can be found in Subchapter 39 of the Minimum Standards of Operation for Psychiatric Hospitals located on the MS Department of Health (MSDH) website or can be accessed by clicking on the following link: https://msdh.ms.gov/msdhsite/index.cfm/30,113,83,pdf/PsychiatricHospitals_MinimumStandards.pdf.

 

 


5/23/2023

Outpatient hospital providers of acute partial hospitalization and intensive outpatient programs:
Reminder about Alliant prior authorization requests

Going forward, please be sure to include the number of units needed when you are entering your initial prior authorization (PA) request for the following procedure codes: H0015, H0035, and S9480.

This should decrease the number of PA-related claim denials for these services in the MESA Provider Portal.

 

 


5/22/2023

Claims Denied with Error 4371/EOB 1379

The Mississippi Division of Medicaid (DOM) is aware of a recent increase in claim denials receiving error 4371-Claim type restriction on procedure coverage rule (EOB 1379-the services are not allowed on the claim type for the member’s benefit plan.) This is primarily impacting members on the Healthier Mississippi Waiver (HMW) benefit plan who also have Medicare coverage. DOM and Gainwell are working together to address the denials. Please monitor the Late Breaking News page for future updates.

 

 


5/18/2023

Non-Covered Current Dental Terminology Codes

Effective May 16, 2023, the fee-for-service (FFS) Utilization Management vendor, Alliant, will have new options in their prior authorization (PA) portal for submission of non-covered Current Dental Terminology (CDT) codes for members under the age of 21. Covered codes and non-covered codes cannot be entered on the same request in the Alliant portal. Detailed instructions are located on Alliant’s portal at the following link: EPSDT Dental Non-Covered Code Instructions.
In accordance with Administrative Code Title 23: Part 223, Rule 1.7, the Division of Medicaid covers any medically necessary Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) diagnostic and treatment services required to correct or ameliorate physical, mental, psychosocial, and/or behavioral health conditions discovered by a screening, whether or not such services are covered under any Medicaid Administrative Rule or the State Plan for EPSDT-eligible beneficiaries when prior authorized by a Utilization Management/Quality Improvement Organization (UM/QIO).

 

 


5/18/2023

Non-Covered Durable Medical Equipment Codes

Effective May 16, 2023, the fee-for-service (FFS) Utilization Management vendor, Alliant, will have new options in their prior authorization (PA) portal for submission of non-covered Durable Medical Equipment (DME) codes. Covered codes and non-covered codes cannot be entered on the same request in the Alliant portal. Detailed instructions are located on Alliant’s portal at the following link: DME non-covered code instructions.

In accordance with Administrative Code Title 23: Part 223, Rule 1.7, the Division of Medicaid covers any medically necessary Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) diagnostic and treatment services required to correct or ameliorate physical, mental, psychosocial, and/or behavioral health conditions discovered by a screening, whether or not such services are covered under any Medicaid Administrative Rule or the State Plan for EPSDT-eligible beneficiaries when prior authorized by a Utilization Management/Quality Improvement Organization (UM/QIO).

 

 


5/16/2023

AVRS No Longer Requires PIN Access

It has now become easier to use the Gainwell Technologies’ Automated Voice Recognition System (AVRS). The requirement to use a Personal Identification Number (PIN) for validation when using the AVRS has been removed. Providers will now be able to retrieve claims, eligibility, payment, and service limit information without needing to supply a PIN.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative.

The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


5/15/2023

Attention All Providers: Physician Administered Drug State Fiscal Year 2023 Fee Updates

The Mississippi Division of Medicaid has updated Physician Administered Drug (PAD) fees for dates of service during state fiscal year 2023 (July 1, 2022 through June 30, 2023). PAD claims during these dates will be adjusted. The mass adjustment will appear on remittance advice at a future date. No further action on the part of the provider is needed.

If you have any questions, please contact Gainwell Provider and Beneficiary Services at 800-884-3222 or your designated provider field representative at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


5/4/2023

Attention All Providers: Prior Authorization Reminder

The Mississippi Division of Medicaid has seen a recent increase in denied claims posting edit 3100- PA REQUIRED -PA MISSING OR INVALID. Providers are reminded to obtain prior authorization (PA) for all codes and services that require PA from the appropriate Utilization Management vendor and ensure this information is included in the appropriate location on their claim submissions.

  • MESA electronic claims submitted via 837I 5010 X12 transaction files should include the prior authorization number in Loop 2300 (Claim Information Loop: Data Element REF02).
  • MESA electronic claims submitted via 837P & 837D 5010 X12 transaction files should include the prior authorization number applicable to the entire claim in Loop 2300 (Claim Information Loop: Data Element REF02, whereas the prior authorization number applicable to the detail lines should be included in Loop 2400 (Service Line Information Loop: Data Element REF02).

Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid members. Please refer to Alliant Health Solutions’ provider portal at: https://ms.allianthealth.org/ or call Alliant directly at 1-888-224-3067 for assistance.

Kepro (formerly eQHealth Solutions) is responsible for advanced imaging authorization requests for FFS Medicaid members. Please refer to Kepro’s website at https://msadi.kepro.com/ or call Kepro directly at 866-740-2221 for assistance.

 

 


5/4/2023

Claims Denied/Posting Edit 798

The Mississippi Division of Medicaid advises providers to resubmit secondary claims, which previously denied for Edit 798 “TPL AMOUNT LESS THAN % SPECIFIED”, via the MESA Provider Portal or paper submission to assure these claims process accordingly.

If there is no EOB attachment and the TPL amount is less than 20%, the claim will deny with Edit 798.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or your designated provider field representative at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


5/4/2023

Providers and Member Registered Users: Portal Password Policy Updates

We would like to inform you that the Portal password policy has been updated for enhanced security. As part of this update, we now require all passwords to be at least 14 characters long. This means that your current password may no longer be compliant with our policy, and you will need to update it accordingly.

Follow the password policy requirements outlined below.

1. A password cannot be reset more than once in a 24-hour period.
2. Passwords will expire every 60 days.
3. The minimum password length is 14.
4. The password cannot repeat any of the previous 24.
5. Passwords must be complex, containing 3 of the following 4 items:

  • Upper case letters (A, B, C…)
  • Lower case letters (a, b, c…)
  • Numbers (1, 2, 3…)
  • Special characters (!, $, *…)

6. User ID cannot be part of your password.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative.

The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


5/4/2023

Mass Adjustment for Claims Affected by Clinic Home Health Agency Rate Updates

The Mississippi Division of Medicaid will mass adjust claims affected by the Clinic Home Health Agency Rate Updates with Taxonomy 251E00000X, processed on or after October 3, 2022. The adjustments will appear on your Remittance Advice dated May 5, 2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


5/4/2023

Inpatient Hospital: Mass Adjustment for Claims Denied with Incorrect DRG Version

The Mississippi Division of Medicaid will mass adjust claims originally processed using the incorrect DRG version. The adjustments will appear on your Remittance Advice dated May 5, 2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


4/28/2023

ATTENTION: Hospice and Long-Term Care Providers

After very productive conversations with Hospice and Long-Term Care providers, the Mississippi Division of Medicaid (DOM) is working diligently with our Fiscal Agent, Gainwell Technologies, and our Utilization Management/Quality Improvement Organization (UM/QIO) Alliant Health Solutions, to address the following three issues related to Hospice Lock-ins and Claims:

  • Hospice Transfers
    When members transfer from once hospice provider to another hospice provider on the same date of service, and the new Hospice provider submits a claim, Error Code 2603 (Lock-in Violation Billing Prov – Deny) is posting because of the one-day overlap in the lock-in segments. Gainwell Technologies is working to develop a process to allow the one-day overlap for hospice lock-ins.
  • Hospice Providers with New Medicaid Enterprise System Assistance (MESA) ID Numbers
    Hospice claims submitted with the new MESA ID number are denying with Error Code 2603 (Lock-in Violation Billing Prov – Deny) and EOB Code 0631 (Member Assigned to Lock-in Program), if the approval was issued prior to the MESA transition. Gainwell Technologies is working to develop a process to address this issue. DOM advises providers not to request Alliant Health Solutions to update prior approvals to the new MESA ID.
  • Hospice Members with the Healthier MS Waiver Benefit Plan
    Hospice claims submitted for members with the Healthier MS Waiver Benefit Plan are denying with Error Code 4262 (Lock-In Restriction on Rev Code Billing Rule). Gainwell Technologies is working to develop a process to address this issue.

Currently, DOM does not have an anticipated date of completion for the system updates. Please continue to monitor DOM’s Late Breaking News (LBN) page and provider remittance advice messages to find out when these system updates have been completed.

Please continue to submit all new Hospice elections and recertifications timely to Alliant and retain all documents on file.

Questions concerning claims impacted for these reasons can be directed to the Office of Medical Services at (601) 359-6150.

 

 


4/28/2023

April Provider Bulletin now available

The April issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin is shifting to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, a way to connect with our executive director and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


4/27/2023

Mississippi Medicaid to remove all Medicaid copayments effective May 1, 2023

Effective May 1, 2023, the Mississippi Division of Medicaid (DOM) is eliminating all Medicaid copayments for pharmacy and health care services.

DOM plans to submit MS State Plan Amendment (SPA) 23-0011 to allow the agency to remove copays from Medicaid services. While DOM will continue to pay providers for their services, providers will no longer be able to collect copays from beneficiaries beginning Monday, May 1, 2023.

Pharmacy point-of-sale paid claims will reflect a $0.00 amount in the copayment field. This change will apply to both fee-for-service and MississippiCAN claims.

 

 


4/27/2023

Claim Filing Indicator “16” Should be Used if member has a Medicare Part C Policy

ATTENTION: Providers Submitting Portal Claims

MESA-submitted Medicare Part C electronic claims submitted via 837 5010 X12 transaction files should include “16” as the Claim Filing Indicator in the 2320 (Other Subscriber Loop: Data Element SBR09).

The value of “16” indicates that the member has a Medicare Part C policy. MESA will process the claim as a crossover claim. Failure to use Claim Filing Indicator 16 will result in incorrect processing/payment of a claim.

Additional assistance can be found in the 837 Companion Guides available at: https://medicaid.ms.gov/edi-technical-documents/.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative.

The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 


4/12/2023

Pay/Deny Date Updates After Submission of Portal Claims

When providers submit a portal claim, they will see a Pay/Deny Date of 01/01/1900. This date will be updated to the correct Pay/Deny Date once the claim finalizes through the financial cycle. The updated date will also be the Pay/Deny Date that appears on the provider’s Remittance and Status.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


4/11/2023

Prescription Billing Instructions During State of Emergency

Prescription billing directions for beneficiaries adversely affected by tornados during the State of Emergency declared on March 25, 2023, by Governor Reeves.

 

Payer and Contact Information: Pharmacy Claim Billing Directions for Beneficiaries adversely affected by tornados
Medicaid Fee For Service (FFS) (Gainwell)

Help Desk:
1-833-660-2402

Enter a value of ’13-Payor Recognized Emergency’ in SCC field (NCPDP Field ‘420-DK’) to override:

• Two (2) Brand / Six (6) Prescription Limit
• Refill Too Soon

Magnolia (Rx Advance)

Help Desk:
1-800-460-8988

Enter a value of ’13-Payor Recognized Emergency’ in SCC field (NCPDP Field ‘420-DK’) to override:

• Two (2) Brand / Six (6) Prescription Limit
• Refill Too Soon

Molina (CVS Caremark)

Help Desk:
1-844-286-1899

Enter a value of ’13-Payor Recognized Emergency’ in SCC field (NCPDP Field ‘420-DK’) to override:

• Two (2) Brand / Six (6) Prescription Limit
• Refill Too Soon

Beneficiary’s zip code must be entered in NCPDP field ‘325-CP’

UnitedHealthcare (Optum Rx)

Help Desk:
1-877-305-8952

A one-time override of the following edits will process at the point of sale (without the need for submission clarification codes or call to the pharmacy help desk) for any member with an address on file with UnitedHealthcare within Carroll, Humphreys, Monroe, and Sharkey counties:

• Two (2) Brand / Six (6) Prescription Limit
• Refill Too Soon
• Pharmacy Lock-In Restriction

For members needing override of the above edits due to being impacted by the tornado, who have addresses on file outside of the impacted counties, a one-time override is available by calling the Pharmacy Help Desk.

 

 


3/31/2023

Reprocessing Claims Using Incorrect HAC Version

The Mississippi Division of Medicaid will Mass Adjust claims and resubmit any denied claims originally processed using the incorrect HAC version. The adjustments will appear on your Remittance Advice dated March 31, 2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/31/2023

Mass Adjust Claims Affected by PAD SFY22 Retro Rate

The Mississippi Division of Medicaid will Mass Adjust claims affected by the PAD SFY22 Retro Rate for claims processed on or after Oct. 3, 2022. The adjustments will appear on your Remittance Advice dated March 31, 2023. Claims processed prior to Oct. 3, 2022, will be mass adjusted at a later date.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/31/2023

Reprocessing of Claims Affected by Appendix K HCBS Rate Increases

The Mississippi Division of Medicaid (DOM) will reprocess claims affected by the Appendix K HCBS Rate Increases for dates of service after Oct. 1, 2022. Affected claims submitted from Oct. 1, 2022, through Nov. 10, 2022, that have not already been adjusted by providers, will be included in the reprocessing. The mass adjustment will appear on your remittance advice dated March 31, 2023.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on DOM’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/27/2023

Professional and Outpatient Crossover Claim Submissions

All Medicare Professional and Outpatient Crossover claims require the Medicare information to be submitted at the detail level. If your Medicaid Crossover claim denied with EOB message 4502, “Medicare EOMB information is missing at the claim detail,” resubmit the claim with the Medicare EOMB information submitted at the detail level. Each of the lines billed, including the HCPCS Code, Revenue Code and units must match.

The requirement to submit detail claim information began on October 3, 2022, and allows DOM to ensure proper payment and reporting of paid claim information.

Please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative should you need assistance. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/27/2023

Enhanced Functionality for Delegate Accounts

Providers often use delegates to manage their claims and other clerical functions via the portal for legitimate business reasons. Effective March 26, 2023, additional functionality was added that now allows delegates to perform recredentialing, revalidation and add program functionalities when given permissions by the Provider/Provider Administrators.

Instructions related to delegate accounts can be found at https://medicaid.ms.gov/wp-content/uploads/2022/10/PRP-100-Job-Aid-Delegate-Accounts.pdf.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/25/2023

Medicaid lifts prescription limits in response to State of Emergency

The Mississippi Division of Medicaid has enacted its State of Emergency provision which allows fee-for-service beneficiaries affected by the tornadoes to receive early refills and additional prescriptions above the 2brand/6prescription monthly limit.

Pharmacy providers should follow the billing guidelines found at this link: https://medicaid.ms.gov/disaster-billing-directions/.

Medicaid is directing its Coordinated Care Organizations’ pharmacy directors to enact their emergency procedures.

 

 


3/24/2023

Dental claims must be submitted with a valid dental-related ICD-10 code

Dental claims submitted for dates of service on and after April 1, 2023, must be submitted with a valid dental-related ICD-10 diagnosis code.

In December 2022, the Division of Medicaid (DOM) advised Dental Providers to resubmit previously denied dental claims when the claim denied for edit 257-Primary Diagnosis Code Missing – Detail. DOM made temporary modifications to edit 257 to allow Dental Providers more time to update their software to include ICD-10 diagnosis codes.

Since that time, dental claims submitted without a valid dental related ICD-10 diagnosis code have still received edit 257, but the claim would pay. However, claims submitted for dates of service on and after April 1, 2023, will begin to deny when submitted without a valid dental-related ICD-10 diagnosis code.

 

 


3/24/2023

MESA MOVEit Transfer Password Expiration Guidelines

For security reasons, Gainwell Technologies requires users to change their MOVEit Transfer passwords every 60 days.

Prior to expiration, users will receive Password Age Warning notifications sent to the contact email address associated with the MOVEit user profile. If you are a user of the MOVEit Transfer web application, please use the following instructions to change your password when you receive password expiration notices.

Click on the image or link at the bottom to open or download the MESA MOVEit Transfer Password Expiration Guidelines.

 

 

 Link: https://medicaid.ms.gov/wp-content/uploads/2023/03/MOVEit-Transfer-Password-Expiration-Guidelines.pdf

 

 


3/24/2023

Provider Maintenance Operations (Licensure Review)

Under 42 CFR § 455.412, the Mississippi Division of Medicaid (DOM) is resuming its regular provider maintenance operation of monthly licensure review that was suspended in September 2022 for the implementation of MESA and transfer of our fiscal agent operations from Conduent to Gainwell Technologies. DOM will be updating provider records for both our fee-for-service/MississippiCAN providers as well as our CHIP providers.

Providers identified as having an expired or expiring license will receive notification from Gainwell Technologies by letter. Providers are required to provide their updated licensure information to Medicaid. Failure to provide Medicaid with the updated license could result in closure of the Medicaid provider number.

Providers can submit their licensure information to the Provider Enrollment Department of Gainwell Technologies via secure correspondence in the MESA Provider Portal, fax, or mail. The following information is provided:

MESA Provider Portal: https://medicaid.ms.gov/mesa-portal-for-providers

Provider Services Fax Number:
(866) 644-6148
Attention: Provider Enrollment

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Providers can utilize the Provider Search Tool located on DOM’s website at http://dom-azure-app.medicaid.ms.gov/ to validate if they have an expired license on their Medicaid provider record along with other data elements.

Please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 if you need assistance between the hours of 8 a.m. and 5 p.m. CST.

 

 


3/17/2023

Attention All Providers: Additional Physician Administered Drugs to Require Prior Authorization

The Division of Medicaid (DOM) will require prior authorization (PA) of the following physician administered drugs (PADs) for services rendered on or after the dates indicated.

Effective April 1, 2023: Effective April 15, 2023: Effective June 1, 2023:
Q5129 Vegzelma
Q5108 Fulphila
Q5118 Zirabev
J1411 Hemgenix
Q5122 Nyvepria
J9304 Pemfexy
C9148 Tzield
Q5111 Udenyca
Q5127 Stimufend
Q5120 Ziextendo

 

Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Alliant Health Solutions’ provider portal at: https://ms.allianthealth.org/, or call Alliant directly at 1-888-224-3067 for assistance. Providers are encouraged to register with Alliant to submit authorization requests via the Alliant web-portal https://ms.allianthealth.org/.

 

 


3/17/2023

Providers: Web Portal Errors Related to Uploading/Downloading 837 & 835 Files

Over the last several weeks, some providers may have experienced intermittent error messages when attempting to upload 837 files or download 835 files in the MESA provider portal. At that time, providers were encouraged to utilize MOVEit SFTP accounts to transfer files until the issue was resolved. The defect was resolved with the March 12, 2023, system release.

Should affected providers continue to experience upload/download errors, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/16/2023

How to Help Members Update Their Information

Coverage Champions, providers, and community organizations wishing to partner with individuals and families covered by Mississippi Medicaid who may need to update their contact information can help in two ways.

The Mississippi Division of Medicaid (DOM) can accept notification of a change of address or updated contact information from Medicaid members, as well as from designated Heads of Household, or authorized representatives. An online form is located at www.medicaid.ms.gov/staycovered, and this information can also be provided by calling 1-800-421-2408.

If a patient or client needs assistance filling out the form or placing a call, please feel free to help facilitate entering information into the web form or calling DOM. However, please be sure that the member, Head of Household, or authorized representative is present to participate in completing the form or making the call. Please Note: If you assist in entering form information, please indicate this by entering your name and organizational affiliation “on behalf of” the Medicaid member.

If Medicaid members have questions or need assistance maintaining information on file with the Division of Medicaid, please call 1-800-421-2408.

Sign up to be a Coverage Champion and help us share important information and resources, including the Stay Covered Flyer.

 

 


3/14/2023

Providers Can Submit Affiliation Requests Via Portal, Fax or Mail

Currently during the individual enrollment process, the provider is not given the option to add a group affiliation. The Mississippi Division of Medicaid is working on a resolution through a change request (CR), but until the CR is implemented the following steps should be taken to request that an affiliation be added.

Providers needing to submit affiliation requests to the Provider Enrollment Department of Gainwell Technologies may do so via secure correspondence in the MESA Provider Portal, fax, or mail. Additional information is noted below. Please note the requested effective date for the affiliation within your communication request, otherwise the provider affiliation will be effective the date of processing.

MESA Provider Portal:
https://medicaid.ms.gov/mesa-portal-for-providers/

Provider Services Fax Number:
Attention: Provider Enrollment
(866) 644-6148

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

 

Delegates for the group that this provider needs to be affiliated with can send in a request through the Secure Correspondence link located on the right side of the Home Page. A delegate of the group can also check the Affiliated Providers link on the Home Page to see a list of all individuals affiliated with the provider.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/13/2023

Provider Enrollment Application Fee Increased for 2023
(Updated from 2/28/23)

The enrollment application fee for institutional providers for the 2023 calendar year has increased from $631 to $688. This application fee will be required in the following instances:

        • Initial enrollment, reactivation, revalidation or reenrollment of providers in Medicaid and the Children’s Health Insurance Program (CHIP)
        • Addition of New Owners – Change of Ownership
        • Providers adding a new Medicaid practice location

Note: Simple changes to the provider enrollment information, that is, new phone numbers, new bank account information, new billing address, change in the name of the provider or other such updates are not subject to the fee.

Providers required to submit a fee are:

Taxonomy Description
251E00000X
Home Health
251G00000X
Hospice Care, Community Based
261QA1903X
Clinic/Center – Ambulatory Surgical
261QE0700X
Clinic/Center – End-Stage Renal Disease (ESRD) Treatment
261QF0400X
Clinic/Center – Federally Qualified Health Center (FQHC)
261QM0801X
Clinic/Center – Mental Health (Including Community Mental Health Center)
261QR0401X
Clinic/Center – Rehabilitation, Comprehensive Outpatient Rehabilitation Facility (CORF)
261QR1300X
Clinic/Center – Rural Health
282N00000X
General Acute Care Hospital
283Q00000X
Psychiatric Hospital
291U00000X
Clinical Medical Laboratory
293D00000X
Physiological Laboratory
314000000X
Skilled Nursing Facility
314000000X
Skilled Nursing Facility
3140N1450X
Skilled Nursing Facility – Nursing Care, Pediatric
332B00000X
Durable Medical Equipment and Medical Supplies
333600000X
Pharmacy
341600000X
Ambulance

 

Providers submitting their application fee should make their check out to the Mississippi Division of Medicaid, annotating on the check the application tracking number (ATN) and mail to Gainwell Technologies, PO Box 6014, Ridgeland, MS 39158. Providers who have already paid the application fee to Medicare or another state’s CHIP or Medicaid program have fulfilled the requirement and do not have to pay the fee to Mississippi Medicaid.

For more information, call the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


3/10/2023

Medicaid Pharmacy point of sale claims system outage

The Gainwell pharmacy point-of-sale claims system will be down for hardware maintenance starting at 5:00 a.m. on Sunday, March 12, 2023, for up to 1 hour. This downtime will impact beneficiaries with fee-for-service coverage. MississippiCAN/MSCHIP beneficiaries will not be affected. If Medicaid fee-for-service beneficiaries require new/urgent prescriptions during this temporary outage, beneficiary eligibility may be checked by calling the Gainwell Provider Help Desk at 1-833-660-2402.

 

 


3/10/2023

Long Term Care Providers: Outpatient Crossover Claim Denials Related to Audit 5518 (Home Health Visit Limit for Fiscal Year)

The Mississippi Division of Medicaid (DOM) encourages providers to resubmit claims that previously denied with Audit 5518 (Home Health Visit Limit for Fiscal Year). For process dates on or after 2/15/2023, this issue is fixed. As a result, long term care therapy revenue codes billed on outpatient crossover claims will no longer deny with audit 5518.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or use the Provider Field Representative list on Medicaid’s website to identify your designated representative. The Provider Field Representative list includes email addresses and phone numbers for each representative. This resource document is located at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/8/2023

TPL Denials on Dental Claims

Effective Feb. 24, 2023, the Mississippi Division of Medicaid (DOM) has updated Third Party Liability (TPL) coverage rules in MESA to correct an issue where Dental claims were incorrectly denying for Edit 2504 – TPL for Member Resubmit with TPL EOB. This occurred when the member had TPL Medical coverage on file but no TPL Dental coverage.

Providers are advised to either resubmit or adjust impacted dental claims as follows:

        • Resubmit denied dental claims that denied prior to Feb. 24, 2023 with Edit 2504
        • Adjust partially paid dental claims that processed prior to Feb. 24, 2023 and contained denied details with Edit 2504

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or your designated provider field representative at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/7/2023

Paper Claims Converted to Electronic Claims

Paper claims submitted prior to Oct. 3, 2022, and remaining unprocessed as of Oct. 3, 2022, were converted and processed as electronic claims. The paper claim and any attachments will be scanned and linked to the processed electronic claim.

Until the linking process is complete, the claims will appear on the submitting provider’s Remittance Advice (RA) with a status of Suspend with EOB 1084 – CLAIM SUSPENDED BECAUSE AN ATTACHMENT WAS INDICATED, BUT NOT RECEIVED. No action from the provider is required.

Once the linking process is completed, the claim will be processed and released. The claim will then appear on the RA with a status of Paid or Denied.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or the provider field representative (rep) designated for your county. To identify the provider field rep for your county, go to https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/6/2023

Medicaid urges members to update their contact information before renewals begin April 1

With the federal government ending the continuous Medicaid coverage requirement on March 31, the Mississippi Division of Medicaid (DOM) is notifying Medicaid members that eligibility renewals will begin on April 1. DOM urges all Medicaid members to make sure their contact information is correct by visiting www.medicaid.ms.gov/staycovered.

During the COVID-19 public emergency, states and territories have continued to cover every person who has been eligible for Medicaid on or after March 18, 2020, even if their income or circumstances have changed and otherwise would no longer be eligible.

Under the Consolidated Appropriations Act (CAA) passed in December, Congress has now required states to begin the process of redetermining the eligibility of all Medicaid members. The Centers for Medicare and Medicaid Services (CMS) has instructed all states to begin normal redetermination operations by April 1, 2023, at the latest.

To prepare for the return to annual renewals, DOM is sending notices to recipients alerting them to the change in federal requirements and to look for renewal forms in the mail in the months ahead.

Members can update their information online at www.medicaid.ms.gov/staycovered, or by calling DOM at 1-800-421-2408 or 601-359-6050.

DOM has been actively increasing its eligibility workforce through various recruitment and retention efforts, including hiring temporary staff to help with the caseload and streamlining training requirements.

In January, DOM also launched a Stay Covered campaign, which includes a Coverage Champions program for community partners, advocates and providers to support Medicaid members and prepare for the end of the continuous coverage requirement. The Stay Covered webpage (www.medicaid.ms.gov/staycovered) includes a media toolkit, a link for members to update their contact information, and more important information about the unwinding process.

Following federal guidance, renewals for all current Medicaid members must be initiated within 12 months following April 1, and all renewals must be completed within 14 months.

When DOM begins redeterminations, electronic verification sources will first be used to try to renew a member’s benefits.

If more information is needed to complete a renewal, the member will be mailed a renewal form, and they will have 30 days to fill it out and return it. DOM is also reaching out to members via email and text messages.

Find more information and frequently asked questions (FAQs) online at www.medicaid.ms.gov/staycovered.

 

 


3/3/2023

Professional Claim TPL Denials for Procedure Code A4554

Effective Feb. 23, 2023, the Mississippi Division of Medicaid (DOM) updated TPL coverage rules for Procedure Code A4554 causing inappropriate denials impacting Professional claims. Providers are advised to resubmit impacted Professional claims that denied or adjust Professional claims that were partially paid but contained denied details for Procedure Code A4554 with Edit 2504 — TPL for Member Resubmit with TPL EOB.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or your designated provider field representative athttps://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/3/2023

Secondary Claims with EOB (Clarification)

The Mississippi Division of Medicaid (DOM) would like to clarify that providers are not limited to sending secondary claims on paper only. All secondary claims can be submitted using the EDI claim transactions, Provider Claim Portal, or paper claims. As a reminder, DOM has temporarily discontinued the requirement that an explanation of Medicare benefits (EOMB) be attached for all secondary Medicare claims when submitted via EDI, in order to include Medicare Part C (Medicare Advantage). Please note, an EOMB will continue to be required for all claims submitted via the portal or paper submission.

Additionally, during the webinars, providers were instructed that all claims that have TPL should include an attachment. If there is no EOB attachment and the TPL amount is less than 20%, the claim will deny with Edit 798. If there is an EOB attachment, the claim will process accordingly.

Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or your designated provider field representative at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


3/3/2023

Reprocess Claims Posting Edit 452

The Mississippi Division of Medicaid (DOM) will reprocess paper crossover claims that erroneously denied with the EOB message “Resubmit charges for Medicaid covered service(s) denied by Medicare on Medicaid claims.” The reprocessed claims should begin to appear on your Remittance Advice dated March 10, 2023. No further action from provider is needed. Should you need assistance, please contact the Provider and Beneficiary Services Call Center at (800) 884-3222 or your designated provider field representative at https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf.

 

 


2/28/2023

Provider Enrollment Application Fee Increased for 2023
(Updated on 3/13/23)

The enrollment application fee for institutional providers for the 2023 calendar year has increased from $631 to $688. This application fee will be required in the following instances:

        • Providers initially enrolling in Medicaid and the Children’s Health Insurance Program (CHIP)
        • Providers revalidating their Medicaid or CHIP enrollment
        • Providers adding a new Medicaid practice location

Providers required to submit a fee are:

Taxonomy Description
251E00000X
Home Health3
251G00000X
Hospice Care, Community Based
261QA1903X
Clinic/Center – Ambulatory Surgical
261QE0700X
Clinic/Center – End-Stage Renal Disease (ESRD) Treatment
261QF0400X
Clinic/Center – Federally Qualified Health Center (FQHC)
261QM0801X
Clinic/Center – Mental Health (Including Community Mental Health Center)
261QR0401X
Clinic/Center – Rehabilitation, Comprehensive Outpatient Rehabilitation Facility (CORF)
261QR1300X
Clinic/Center – Rural Health
282N00000X
General Acute Care Hospital
283Q00000X
Psychiatric Hospital
291U00000X
Clinical Medical Laboratory
293D00000X
Physiological Laboratory
314000000X
Skilled Nursing Facility
3140N1450X
Skilled Nursing Facility – Nursing Care, Pediatric
332B00000X
Durable Medical Equipment and Medical Supplies
333600000X
Pharmacy
341600000X
Ambulance

 

Providers that have already paid the application fee to Medicare or another state’s CHIP or Medicaid program have fulfilled the requirement and do not have to pay the fee to Mississippi Medicaid. Proof of payment should be submitted with the application.

For more information, call the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


2/24/2023

Inpatient Hospitals: MESA Issues Impacting Inpatient Claims Payment

MESA does not use the DRG/SOI values that may be submitted by providers on inpatient claims. MESA utilizes 3M APR-DRG assignment software to assign the DRG/SOI to the claims. APR-DRG assignment depends chiefly on the ICD-10-CM/PCS codes, age, gender, and other C specific information. The 3M assigned DRG/SOI is then used in the pricing of the claims. If providers are using the APR-DRG desktop grouper from 3M, confirm that MS Medicaid state-specific information is used in conjunction with the same grouper settings as documented in the grouper settings document (Microsoft Word – MSI22005 MS Medicaid Grouper Settings 2022-09-28.docx).  Providers that are licensing the APR-DRG grouper directly from 3M can contact 3M HIS Customer Support to help ensure they are set up properly.

MESA DRG/SOI ASSIGNMENT ERROR IMPACTING CLAIMS PRICING:
Between 10/1/2022 and 2/12/2023 an incorrect version of the 3M software was used to assign the DRG/SOI on the claims. This may have resulted in an incorrect assignment of the DRG/SOI and pricing of the claims during this timeframe.

MESA INPATIENT CLAIM PRICING CALCULATION ERROR:
Between 10/1/2022 and 2/12/2023 there was an error in the pricing calculation in the situation where the number of DRG days are less than the Length of Stay days on the claim. This error resulted in the underpayment of claims during this timeframe.

RESOLUTION:
Gainwell and DOM will identify claims paid incorrectly due to both situations described above, and perform mass adjustments on the impacted claims to correct the paid amounts. There is no timeframe determined yet for the mass adjustments of these claims. A notification will go out to providers prior to the execution of the mass adjustments.

In lieu of waiting on the mass adjustment process, providers have the option of submitting claims adjustments to expedite the correction of their claims payments.

 

 


2/23/2023

Inpatient Hospital Claim Denials Related to Edit 4032

The Mississippi Division of Medicaid (DOM) advises providers to resubmit inpatient hospital claims which previously denied for Edit 4032 – PROCEDURE CODE NOT ON FILE. When procedure codes are submitted on inpatient hospital claims, providers must use a valid procedure code. Providers may also need to check billing software settings to ensure that only valid values are submitted on these fields. Please contact the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


2/21/2023

1099s for Tax Year 2022

1099 tax forms generated by the Mississippi Division of Medicaid are reflective of the claims that have processed during that tax year. Providers will get one 1099 for each Tax ID number/Social Security Number. If they have more than one provider number associated to one Tax ID number/SSN, the 1099 will have the combined 1099 earnings for all the Medicaid provider numbers.

Providers who have not received their 1099 for Tax Year 2022 can submit their request to ms_financial@gainwelltechnologies.com (Please note that there is an underscore between ms and financial).

Please contact the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


2/17/2023

Pharmacy Changes to Ease Provider Burden

The Mississippi Division of Medicaid is implementing the following changes to ease provider burden:

        • Universal Preferred Drug List (PDL) changes for fee-for-service, MississippiCAN and CHIP claims will be implemented no later than February 22 , 2023: All Adderall XR and Concerta brand name products will be moving to preferred status to ease provider burden due to the stimulant medication shortage issues.
        • The reimbursement rate for HCPCS Code J0561, penicillin G benzathine 100,000 units (Bicillin LA) has been updated to $22.0505, with an effective date of 1/1/2023. Providers may reverse and resubmit claims, with dates of service 1/1/2023 and forward, on which reimbursement was below the ingredient cost. The fee-for-service system has been updated and the MississippiCAN systems will be updated no later than February 27, 2023.

 

 


2/14/2023

Frequently Denied Edits

Billing providers can find a list of frequently denied edits that have been posting on Remittance Advices recently in the MESA Provider Portal, as well as helpful hints to resolve those issues at: https://medicaid.ms.gov/frequently-denied-edits/.

 

 


2/14/2023

Providers Can Submit Updated Licenses Via Portal, Fax or Mail

Providers needing to submit updated licenses to the Provider Enrollment Department of Gainwell Technologies may do so via secure correspondence in the MESA Provider Portal, fax, or mail. The following information is provided:

MESA Provider Portal:
https://medicaid.ms.gov/mesa-portal-for-providers/

Provider Services Fax Number:
Attention: Provider Enrollment
(866) 644-6148

Provider Services Mailing Address:
Provider Enrollment/MississippiCAN/MSCHIP
PO Box 23078
Jackson, MS 39225

Please contact the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated provider field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


2/13/2023

Attention All Providers: Physician Administered Drug State Fiscal Year Fee Updates

The Mississippi Division of Medicaid has updated Physician Administered Drug (PAD) fees for dates of service during State Fiscal Year 2022. PAD claims during these dates will be adjusted. The mass adjustment will appear on remittance advice at a future date. No further action on the part of the provider is needed. If you have any questions, please contact Gainwell Provider and Beneficiary Services at 800-884-3222.

 

 


2/10/2023

Verisys Serves as Credentials Verification Organization (CVO) for Mississippi Division of Medicaid

With the implementation of a centralized credentialing process for providers enrolling with any MississippiCAN or Children’s Health Insurance Program (CHIP) for our Coordinated Care Organizations, providers will choose during the MESA application process for both credentialing and recredentialing, if they are currently credentialed through a MIssissippi Division of Medicaid-approved delegated credentialing entity or if they will credential through the state’s Credentials Verification Organization (CVO). Verisys is contracted to perform credentialing for DOM’s Fiscal Agent, Gainwell Technologies.

The below screenshot is an example of an email notification a provider will receive from Verisys if additional information is required. Please contact Verisys directly if you have any questions pertaining to the information being requested at 855-743-6161, Monday-Friday, 8 a.m. to 8 p.m. ET, or via email at outreachsupport@verisys.com.

 

 


2/6/2023

Physician Administered Drug PA Requirement: Q5126 – Alymsys to require Prior Authorization

Effective Jan. 1, 2023, the Mississippi Division of Medicaid will require prior authorization (PA) of the following physician administered drug (PAD): Alymsys – Q5126, Injection, bevacizumab-maly, 10 mg.

Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries. Please refer to Alliant Health Solutions’ provider portal at: https://ms.allianthealth.org/, or call Alliant directly at 1-888-224-3067 for assistance.

Providers are encouraged to register with Alliant to submit authorization requests via the Alliant web portal: https://ms.allianthealth.org/.

For billing issues, call Gainwell Provider and Beneficiary Services at 800-884-3222.

 

 


2/2/2023

January Provider Bulletin now available

The January issue of the MS Medicaid Provider Bulletin is now available online for read or download. Following the Mississippi Division of Medicaid’s transition to a new fiscal agent, the quarterly Provider Bulletin is shifting to a January-April-July-October publication schedule.

The Provider Bulletin aims to inform providers of Medicaid news, policy changes, a way to connect with our executive director and provides contact information for provider field representatives listed by county, and more.

Previous issues of the Provider Bulletin are archived online at https://medicaid.ms.gov/providers/provider-resources/provider-bulletins/.

 

 


1/31/2023

Medicaid members urged to update contact information before return to routine eligibility operations

Following the passage of the Consolidated Appropriations Act (CAA), states will soon return to routine eligibility operations, and the Mississippi Division of Medicaid (DOM) will begin re-qualifying all Medicaid members this spring.

It is very important for Medicaid members to update their contact information by visiting www.medicaid.ms.gov/update-contact-info/ or calling DOM at 1-800-421-2408 or 601-359-6050.

To keep Medicaid members – as well as providers and advocacy groups – informed of the latest information, FAQs, alerts and other resources, DOM has launched a “Stay Covered” website at www.medicaid.ms.gov/staycovered/.

Help DOM spread the word by sharing the attached flyer (click on the image to open) and looking for additional resources as they become available at www.medicaid.ms.gov/staycovered/.

 

 


1/25/2023

Temporary Discontinuance of EOMB Attachments on Secondary Medicare Claims

Effective immediately, the Mississippi Division of Medicaid (DOM) has temporarily discontinued the requirement that an explanation of Medicare benefits (EOMB) be attached for all secondary Medicare claims submitted via EDI to include Medicare Part C (Medicare Advantage). Please note, an EOMB will continue to be required for all claims submitted via portal or paper submission. DOM will provide advanced notice to providers before reinstating this requirement for EDI submitted claims.

 

 


1/25/2023

Claim denials related to Edit 2505 (Member over 65 Medicare)

The Mississippi Division of Medicaid (DOM) advises providers to resubmit claims which previously denied for Edit 2505 – Member over 65 Bill Medicare.  Please contact the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf if you need assistance.

 

 


1/24/2023

Comprehensive Fee Schedule now available for download

As of Jan. 23, 2023, the Mississippi Division of Medicaid (DOM) has updated its online Fee Schedules format and added a downloadable Comprehensive Fee Schedule that provides detailed information.

The Comprehensive Fee Schedule can be found of DOM’s external website at: https://medicaid.ms.gov/providers/fee-schedules-and-rates/.

Additionally, Fee Schedules are now available on the MESA Provider Portal: https://portal.ms-medicaid-mesa.com/ms/provider/Home/tabid/135/Default.aspx.  Once the link opens, scroll down, and click on Resources.  Once the Resources link opens, click on Fee Schedules and Rates.

 

 


1/24/2023

Updated Sterilization Consent Form

In accordance with Title 42 Code of Federal Regulations (CFR) 441 Subpart F, all sterilizations require a valid consent form. Providers are responsible for using the most current form published on the date the consent is obtained. Effective Feb. 1, 2023, the Mississippi Division of Medicaid (DOM) will no longer accept sterilization consent forms with the expiration date of April 30, 2022. The current sterilization consent form has an updated expiration date of July 31, 2025, and is available on DOM’s website at Forms – Mississippi Division of Medicaid under Provider Forms.

Additional information regarding policy and procedures for sterilizations can be found in the Mississippi Administrative Code Title 23 Part 202 at https://medicaid.ms.gov/wp-content/uploads/2022/05/Title-23-Part-202-Hospital-Services-05.01.22.pdf.

 

 


1/6/2023

Updated Paper Claims Billing Manual

If you are a provider that uses the paper UB-04 Claim Form to bill institutional, outpatient, institutional crossover and outpatient crossover claims, please be advised that the billing provider taxonomy on the paper UB-04 Claim Form is required to be entered in FL 81cc (a-d) as well as the B3 qualifier. The previous instruction for entry of the billing provider taxonomy in FL 57 with qualifier ZZ is no longer valid. The Paper Claims Billing Manual has been updated to reflect this change. Please contact the Gainwell Technologies Provider and Member Services at 1-800-884-3222 with any questions.

 

 


12/22/2022

Targeted Case Management (TCM) and HCBS Services

Please be advised that individuals receiving Home and Community Based Services (HCBS) case management/support coordination (CM/SC) cannot also receive Community Mental Health Services Targeted Case Management (T2017). This is considered a duplicative service by the Centers for Medicare and Medicaid Services (CMS). If an individual is locked-in to a waiver or Community Support Program (CSP), the HCBS agency is the case management service provider.  Should the Community Mental Health Center/Private Mental Health Center become aware of a beneficiary’s need normally handled through Targeted Case Management, they should contact the beneficiary’s support coordinator or CSP Targeted Case Manager.

As a reminder, providers should check beneficiary eligibility for each date of service. To determine if a beneficiary is enrolled in a HCBS program, go to your MESA provider portal:

        • Select the “Eligibility” tab at the top of the screen, then select “Eligibility Verification”.
        • Enter the “Member ID” or other requested information if Member ID is unknown. Enter an effective from and effective to date (no more than a 30-day span) and click the blue “Submit” button at the bottom left of the screen.
        • Click on “Medicaid State Plan” located at the bottom of the screen under “Benefit Details” and “Coverage”.
        • Click on “Expand All” option above the “Effective/End Dates”.
        • The “Lock-in Details” and “Benefit Plan” are displayed for the date range selected.
        • HCBS Lock-ins are identified in MESA as follows: Assisted Living (WAL), Elderly and Disabled (WED), Independent Living (WIL), Intellectual Disabilities/Developmental Disabilities (WID), Traumatic Brain Injury/Spinal Cord Injury (WTB), or Community Support Program (CSP).

Please refer to Mississippi Division of Medicaid Administrative Code and State Plan references as follows:

Part 206: Mental Health Services

Chapter 1, Rule 1.2.X and Chapter 1, Rule 1.3.D

Part 208: Home and Community Based Long Term Care Services

Assisted Living (WAL) Waiver – Chapter 3, Rule 3.6

Elderly and Disabled (WED) Waiver – Chapter 1, Rule 1.6

Independent Living (WIL) Waiver – Chapter 2, Rule 2.6

Intellectual Disabilities/Developmental Disabilities (WID) Waiver – Chapter 5, Rule 5.5

Traumatic Brain Injury/Spinal Cord Injury (WTB) Waiver – Chapter 4, Rule 4.5

MS Medicaid State Plan

Community Support Program (CSP) Attachment 3.1-A, Exhibit 19b, Page 1 Supplement 1C to Attachment 3.1-A, Pages 1-4

If you have any further questions, please contact Tamatha Creel at 601-359-2056.

 

 


12/20/2022

Attention inpatient hospital providers

Gainwell Technologies identified a claim-processing issue related to inpatient hospital claims: Hospital Acquired Condition/Present on Admission (POA) and the External Cause of Injury Diagnosis. For institutional claims, the system required a POA value on the External Cause of Injury when it was submitted in the External Cause of Injury (ECI) field.  An update to the system was made on December 18, 2022, to no longer require a POA on the diagnosis entered in the External Cause of Injury field. Claims received on or after December 19, 2022, will no longer deny for Explanation of Benefits (EOB) 1531 – INDICATOR FOR PRESENT ON ADMISSION (POA) IS NOT A VALID VALUE for diagnosis codes entered in the External Cause of Injury field. Providers may resubmit impacted claims to Gainwell Technologies at this time.

 

 


12/19/2022

Claim denials related to TPL amount is less than % specified

The Mississippi Division of Medicaid (DOM) advises providers to resubmit previously denied claims with TPL attachments—when the claim was denied for Edit 798 – TPL Amount Less than % Specified. Effective December 15, 2022, any claim with a TPL payment greater than zero and  a TPL attachment will process without denying for this edit. Claims submitted with TPL attachments will still receive Edit 798; however, the claims will process.

 

 


12/16/2022

2023 Home Health Agency rates to be corrected

The Mississippi Division of Medicaid (DOM) must rescind the 2023 Home Health Agency (HHA) rates issued with an effective date of October 1, 2022. The State Plan currently in effect does not allow for this rate increase. DOM will correct the rate in our system and adjust any claims with dates of service after September 30, 2022.  The managed care organizations will also be notified of the rate correction.

DOM will request a State Plan Amendment (SPA) to allow a rate update effective February 1, 2023.

If you have any questions or comments, please contact Requests For Information at RFI@Medicaid.ms.gov.

 

 


12/12/2022

Attention All Providers: General Claims Submission Information

The process for reconsideration of claims has changed with the transfer of Fiscal Agent operations from Conduent to Gainwell Technologies effective October 3, 2022. This was shared through a Late Breaking News post in October and posted on the Division’s website.

Denied claims should be submitted as new day claims with appropriate supporting documents via the Provider Web Portal at https://medicaid.ms.gov/mesa-portal-for-providers/, or paper submission to P.O. Box 23076, Jackson, MS 39225.

Electronically submitted claims with attachments must include the new Claim Attachment Form which can be found at https://medicaid.ms.gov/wp-content/uploads/2022/12/Claim-Attachment-Form.pdf. Examples of appropriate supporting documentation may include, but is not limited to consent forms, third-party insurance EOBs, operative reports, physician notes, prior authorization information, MSRPs, invoices, and certificates of medical necessity (CMNs).

Providers receive a Remittance Advice (RA) which provides Detail EOBs (explanation of benefits) for each line on a claim. The corresponding EOB Code and Description are located at the end of the RA and provide guidance to address denied services. A comprehensive list of EOBs may be located at https://medicaid.ms.gov/wp-content/uploads/2022/11/Mississippi-Medicaid-Explanation-of-Benefits_112822.pdf.

The Fiscal Agent is unable to void or adjust medical claims on behalf of the provider. This process must be completed by the provider. Effective November 21, 2022, providers can now void and adjust legacy claims on the MESA Provider Web Portal. The issue affecting providers when attempting to void or adjust legacy claims has now been resolved. Providers should no longer receive an error message.

Claims submitted for services that require a prior authorization (PA) must include the authorization number on the claim. Retroactive authorization of fee-for-service (FFS) medical services will only be granted in cases of retroactive eligibility. Claims lacking a PA number will be denied. Contact the appropriate Utilization Management/Quality Improvement Organization (UM/QIO) to obtain a PA. Providers should contact Magnolia Health, Molina Healthcare or United Healthcare Community Plan for specific prior authorization and documentation requirements for members enrolled in Mississippi Coordinated Access Network (MSCAN).

Timely Filing rules may be found on the Division of Medicaid website at https://medicaid.ms.gov/providers/administrative-code/  (Administrative code Part 200; Chapter 1; Rules 1.6, 1.7 and 1.8). Providers may submit an Administrative Review of a claim when:

        • A beneficiary’s retroactive eligibility prevents the provider from filing the claim timely and the provider submits the claim within ninety (90) days of the system’s add date of the beneficiary’s eligibility determination
        • The Division of Medicaid adjusts claims after timely filing and timely processing deadlines have expired, or
        • The provider has submitted a Medicare crossover claim within one-hundred and eighty (180) days of the Medicare paid date and the provider is dissatisfied with the disposition of the claim.
        • The request should include a new day claim, supporting documentation, and a cover letter containing specific details of why the claim denied and actions taken to file timely.

Requests for Administrative Reviews must be submitted to the Office of Appeals at the Division of Medicaid and must include:

        • Documentation of timely filing or documentation that the provider was unable to file the claim timely due to the beneficiary’s retroactive eligibility,
        • Documentation supporting the reason for the Administrative Review, and
        • Other documentation as required or requested by the Division of Medicaid.

Submit Administrative Reviews to:

Division of Medicaid
Attention: Office of Appeals
550 High Street, Suite 1000
Phone: 601-359-6050
Fax: 601-359-9153

If you need assistance, please contact the Provider and Beneficiary Services Call Center at 1-800-884-3222 or your designated field representative: https://medicaid.ms.gov/wp-content/uploads/2022/12/Provider-Field-Representatives.pdf

 

 


12/8/2022

Attention: Dental Providers

The Division of Medicaid (DOM) requires dental claims be submitted on the 2012 American Dental Association (ADA) claim form. As a reminder, claims must be submitted with appropriate Current Dental Terminology procedure codes (CDT). DOM accepts both electronic and paper dental claims. Dental providers are strongly encouraged to bill electronic claims.

 

 


12/8/2022

Attention Ambulance Providers: Denial related to Mileage and Base Rate

DOM’s new fiscal agent, Gainwell Technologies, completed work on a recent system update to address issues related to claims denying with error code 6402-Mileage charge must have emergency base rate paid. As part of this system update, Providers will need to resubmit denied claims.

Effective for dates of service on and after January 1, 2023, procedure codes A0380 and A0390 will no longer be covered for fee-for-service (FFS) Medicaid. Providers should use existing procedure code A0425 beginning with the twenty-sixth (26th) patient loaded mile of ground ambulance transportation.

 

 


12/7/2022

Attention COBA Crossover Providers

The Mississippi Division of Medicaid will reprocess COBA-submitted crossover claims that denied in error for Medicare EOMB is Missing or Does not Match the Services on the Claim. The resubmitted COBA claims will appear on the December 9, 2022, Remittance Advice. No further action is required from the provider.

 

 


12/1/2022

Hospice Prior Authorization Information

Effective December 1, 2022, Hospice Prior Authorization information will not be available to view in the Medicaid Enterprise System Assistance (MESA) System. All Hospice Prior Authorization information will be viewed on the Alliant Health Solutions web portal. Providers that do not access the Alliant web portal may contact the Alliant Utilization Management team at MSAlliant@allianthealth.org or 1-888-224-3067 for Hospice Prior Authorization assistance.

 

 


12/1/2022

Claims Impacted by Explanation of Benefit (EOB) code 0503

Gainwell Technologies identified a claim processing error related to Hospice claims billed with revenue code, ‘659 – Hospice Service-Other Hospice Service’, and members enrolled in Medicare Part C Hospice claims processed between October 3, 2022, and November 22, 2022, erroneously denied for Explanation of Benefit (EOB) code, ‘0503 – Member is Enrolled in Medicare Part C on the Date(s) of Service’. MESA has been updated and impacted claims may be resubmitted to Gainwell Technologies at this time.

 

 


12/1/2022

Claim Denials Related to Diagnosis Codes

The Division of Medicaid (DOM) advises Dental Providers to resubmit previously denied dental claims when the claim denied for edit 257-Primary Diagnosis Code Missing – Detail. DOM will make temporary modifications to edit 257 to allow Dental Providers more time to update their software to include ICD-10 diagnosis codes. Dental claims submitted without a valid dental related ICD-10 diagnosis code will still receive edit 257; however, the claim will pay. Claims submitted for dates of service on and after April 1, 2023, will begin to deny when submitted without a valid dental-related ICD-10 diagnosis code.

 

 


11/28/2022

Update: Processing Medicare Crossover Claims

On 11/8/2022, Gainwell published a Late Breaking News article related to improvement processes for Medicare Crossover operations. Please review the following new updates.

        1. The functionality of the Web Portal regarding submission of Medicare Part A, B and C Crossover claims (including Dental Part C) was enhanced. The enhanced functionality is available on the Web Portal November 28, 2022. Gainwell Technologies will provide training on Web Portal Crossover Submission during the November 29 and December 1 Webinars. In addition, the Job Aids (training materials) for Inpatient and Professional services associated with Web Portal Crossover Claim submission (including Dental with Medicare Part C) will be updated and posted by November 29, and the Outpatient Job Aid will be posted by December 1, under MESA Tips on the provider portal resource page: https://medicaid.ms.gov/mesa-portal-for-providers/.

 

Please go to https://medicaid.ms.gov/mesa-provider-workshop-webinars/ for upcoming webinar details.

 

        1. Gainwell Technologies began processing Medicare COBA files in the new MESA system on November 10, 2022, that included a backlog of files from Medicare based on the last file that was processed by the former Division of Medicaid’s Fiscal Agent, Conduent. These are claims that cross directly from Medicare to Medicaid. The claims began appearing on the November 13, 2022, Remittance Advice (RA)/835.

 

Contact the Provider/Beneficiary Services call center at 1-800-884-3222 if you have questions regarding crossover claims that have processed. Please have your Claim ID available for the call center representative to assist with research.

 

        1. Gainwell Technologies is implementing a process that will allow providers to submit a paper EOMB attachment with claims which have been submitted via an EDI 837 transaction. This will improve the claims submission experience for providers related to Medicare Crossover Claims utilizing EDI 837 transactions.

 

Providers are required to submit the Explanation of Medicare Benefits (EOMB) with all Medicare Crossover claims. For Medicare Crossover claims submitted via the EDI X12 (electronic submission), the provider must create a unique Attachment Control Number (ACN) for each claim. The ACN must be entered in the ‘PWK06’ segment of the transaction. Also, a value of ‘BM’ (for By Mail) must be entered in the ‘PWK02’ segment. A Claim Attachment Form must accompany each EOMB and must identify the Provider NPI, Attachment Control Number (ACN) as it was entered in the PWK segment, Claim ID/ICN and Member ID Number.  The Claim Attachment Form is located at: https://medicaid.ms.gov/resources/forms/

The updated 837 Companion Guides are located at: https://medicaid.ms.gov/edi-technical-documents/

Once GWT receives the 837 electronic claim transaction with the PWK segments completed as instructed, the claim will suspend for 21 days awaiting the attachment. Suspended claims will appear on the Remittance Advice with an EOB 1084 – CLAIM SUSPENDED BECAUSE AN ATTACHMENT WAS INDICATED, BUT NOT RECEIVED. CLAIM WILL SUSPEND FOR UP TO 21 DAYS, UNTIL ATTACHMENT IS RECEIVED, OR AFTER 21 DAYS YOUR CLAIM WILL DENY. This EOB message will not show on the 835 Health Care Payment/Advice Transaction. If the Claim Attachment Form and EOB are not received within 21 days from the claim ID Julian date, the claim will deny with EOB 0989 – CLAIM DENIED.  ATTACHMENT WAS NOT RECEIVED WITHIN 21 DAYS OF A CLAIM RECEIPT.

Mail the Claim Attachment Cover Sheet along with the supporting documentation to:

Gainwell Technologies
PO Box 23076
Jackson, MS 39225

 

 


11/22/2022

Voiding/Adjusting Claims

Effective November 21, 2022, Providers can now void and adjust legacy claims on the MESA Provider Web Portal. There was an issue affecting providers when attempting to void or adjust legacy claims. This issue has now been resolved. Providers should no longer receive an error message.

 

 


11/21/2022

Prior Authorization Related Issues in MESA

Prior Authorization numbers issued by Alliant or Kepro are case sensitive – The new MESA claims-processing system requires prior authorization (PA) numbers containing an uppercase letter “A” when issued by Alliant or an uppercase letter “K” when issued by Kepro.  Providers who submitted a claim with a PA number containing a lowercase “a” or “k” must resubmit denied claims.

PA updates by Alliant – The Mississippi Division of Medicaid (DOM) is aware of an issue related to updated PA information being transmitted to the new MESA system.  This appears to be occurring when a PA is changed or updated by Alliant and the update must be transmitted to MESA.

 

 


11/8/2022

Medicare Crossover Claims

After very productive conversations with providers, the Mississippi Division of Medicaid is working diligently with our Fiscal Agent, Gainwell Technologies, to address the following three issues related to Crossover Claims:

        1. The functionality of the Web Portal regarding submission of Medicare Crossover claims in being enhanced. In an effort to reduce provider burden when submitting Medicare Crossover Claims, the Web Portal is being modified to reduce the amount of information required at the detail level for professional crossover and institutional outpatient crossover claims. The Gainwell Technologies team anticipates this being available in Web Portal by week of November 28, 2022.
        2. As you may be aware, Gainwell Technologies has not processed any Medicare COBA files in the new MESA system. These are claims that cross directly from Medicare to Medicaid. While the request for COBA files to be sent to Gainwell from the Medicare contractor was made prior to go-live, Gainwell has not received any of these files in production. Gainwell Technologies received the first ‘COBA test files’ on October 31, 2022 and is diligently working to ensure they are processing as expected. Once the testing is complete, COBA files will begin to process in the MESA production environment. It is anticipated that Gainwell Technologies will receive a backlog of files from Medicare based on the last file that was processed by the former Division of Medicaid’s Fiscal Agent, Conduent. Gainwell Technologies anticipates processing the first of the COBA files the week of November 14, 2022. Please monitor forthcoming communication regarding the status of processing COBA files and when providers can anticipate seeing them on the Remittance Advice (RA)/835.
        3. Gainwell Technologies is working to develop a process that will allow providers to submit a paper EOMB attachment with claims which have been submitted via an EDI 837 transaction. This will improve the claims submission experience for providers related to Medicare Crossover Claims utilizing EDI 837 transactions. Testing is currently in progress and it is anticipated this process will be communicated to providers by November 30, 2022.

We want to thank our provider community for working closely with us as we seek to improve our operations.

 

 


10/31/2022

Community/Private Mental Health Centers, LPC/LMFT and BCBA Provider Update

Temporary Fix for Medicare Crossover Claim Errors in MESA

The disposition for Medicare-related claim errors 2502, 2503, and 2505 have been updated for providers in the 261QM0801X Clinic/Center – Mental Health (Including Community Mental Health Center), 101Y00000X Licensed Professional Counselor (includes Marriage and Family Therapist providers) and 103K00000X Board Certified Behavior Analyst (BCBA) taxonomies who were previously receiving denials.  While the errors may still post on claims for those providers, they should not result in claim denials.  DOM will continue to work with Gainwell to make updates to the Medicare crossover logic for mental health services in the coming weeks and will provide additional provider education to ensure that crossover claims are submitted and adjudicated appropriately.

 

 


10/24/2022

Denial Code related to PA/Procedure Conflict

The Mississippi Division of Medicaid’s (DOM) new fiscal agent, Gainwell Technologies, completed work on a recent system update to address issues related to claims denying with error code 3106-PA/Procedure Conflict.  Providers that have had claims deny for this reason since October 1, 2022 and know that prior authorization had been obtained will need to resubmit claims that denied for error code 3106-PA/Procedure Conflict.

 

 


10/24/2022

Taxonomy Related Claim Denials

As part of the Mississippi Division of Medicaid’s (DOM) transition to a new system, Medicaid Enterprise System Assistance (MESA), important changes were implemented that involve Medicaid Provider IDs.  All actively enrolled Medicaid Providers received letters in June 2022 that detailed the changes made to their Provider IDs.

The letter included the taxonomy code that was assigned which was derived from your current provider type and specialty information.  A taxonomy code was issued for each specialty. MESA requires that each service location and taxonomy combination have its own unique provider ID to correctly process claims. Providers must submit claims with the appropriate taxonomy code to avoid taxonomy related claim denial error codes.

If you or your clearinghouse submitted claims to MESA via Electronic Data Interchange (EDI) that were not reflected on your remittance advice (RA) or in your portal claims search, the issues you are experiencing may be caused by the incorrect taxonomy being submitted on the claim.  Since your claim did not have a taxonomy that matched your provider ID on file, the system could not accurately associate the claim with your account.  In these instances, please verify the taxonomy on your provider record as it may have been updated in conversion from the Conduent system to the MESA system.  If you determine that the claims were submitted with the incorrect taxonomy originally, please resubmit them with the correct information.

There are also multiple ways to find the assigned taxonomy code. It can be found on the top of the web portal screen after signing in. Additionally, resources are available on DOM’s website to help lookup the new MESA Provider ID.  Access the lookup tool using this link dom-azure-app.medicaid.ms.gov, or by following the instructions in the images below. The MMIS Replacement Project webpage contains the Provider ID Search Tool.

 

 


10/21/2022

Claim Reconsideration Form Updates

Effective October 3, 2022, the Claim Reconsideration Form will no longer be available for providers to submit to the new fiscal agent, Gainwell Technologies.  Providers are encouraged to submit electronic claims to reduce the potential for error.  Resources are available to providers to assist with learning more about how to use the new Medicaid Enterprise System Assistance (MESA) portal (Resource Information – MESA Portal for Providers).  Providers who submit electronic claims should adjust claims electronically, which allows for attachments for medical review.  Additionally, providers who submit paper claims should refer to their return to provider (RTP) letter and follow instructions in the letter.

Appeal claim reconsideration options are reserved for instances when a claim is denied based on medical necessity.  Should an appeal be necessary, please follow the requirements in the Administrative Code, Title 23, Part 300: Appeals.

 

 


10/19/2022

Waiving copay on COVID-19 claims

COVID-19 related claims that should bypass the copayment requirement must include the CS modifier, as the “V” suffix will not be recognized in the new MESA system.

 

Directions for waiving $3 copay on COVID-19-related prescriptions

Effective 10/1/2022 and through the end of the Public Health Emergency, the directions for waiving the $3 copay on COVID-19-related prescriptions when:

        • The prescriber has indicated a diagnosis of COVID-19 on the prescription,
        • The prescriber notates the beneficiary may have COVID-19 illness on the prescription, or
        • The beneficiary states that they may have COVID-19 or are being treated for COVID-19

The V suffix on the member ID will no longer be accepted.

In Field # 461-EU (Prior Authorization Type Code) enter a value of “4” (exempt from copay and/or coinsurance)

In Field # 462-EV (Prior Authorization Number) enter a value of “19

 

 


10/19/2022

Dental Claims Require Valid Diagnosis Codes

Effective October 3, 2022, the Division of Medicaid (DOM) transitioned to a new fiscal agent, Gainwell Technologies. The new provider-enrollment and claims-processing solution is called MESA: Medicaid Enterprise System Assistance.  Dental claims submitted on or after October 3, 2022, to the new MESA system, require both the Current Dental Terminology (CDT) code and valid International Classification of Diseases-10th Edition (ICD-10) diagnosis codes.  Failure to use valid ICD-10 diagnosis codes will result in denied claims.  Dental related ICD-10 diagnosis codes are in the range of K000-K1379.

 

 


10/5/2022

MESA does not accept copay exception codes

Effective October 3, 2022, the Division of Medicaid (DOM) transitioned to a new fiscal agent, Gainwell Technologies. The new provider-enrollment and claims-processing solution is called MESA: Medicaid Enterprise System Assistance.  DOM claims processing policy removed the need for the submittal of the copay exception codes to bypass copayment.  Providers who used a copay exception code in the beneficiary identification number field of their claim received and will continue to receive claim denial edit 2001-MEMBER ID NUMBER NOT ON FILE.  Providers should submit new claims without the copay exception code.

 

 


10/5/2022

Prior Authorization update for Physician Administered Drugs

Effective October 1, 2022, the Division of Medicaid (DOM) will require prior authorization (PA) of 4 additional physician administered drugs (PADs).  The chart below reflects the PADs that will require PA.  Alliant Health Solutions is responsible for authorization requests for fee-for-service (FFS) Medicaid beneficiaries.  Please call Alliant directly at 1-888-224-3067 for assistance with the PA process for these 4 PADs.

 

Q2053 brexucabtagene autoleucel (Tecartus)

Indication Infusion Bag NDC Metal Cassette NDC
MCL 71287-0219-01 71287-0219-02
ALL 71287-0220-01 71287-0220-02

 

Q2054   lisocabtagene maraleucel (Breyanzi)

Product NDC
Vial 73153-0900-01
CD8 Component 73153-0901-08
CD4 Component 73153-0902-04

 

Q2055   Idecabtagene vivleucel (Abecma)

Product NDC
50 ml infusion bag and metal cassette 59572-0515-01
250 ml infusion bag and metal cassette 59572-0515-02
500 ml infusion bag and metal cassette 59572-0515-03

 

Q2056   ciltacabtagene autoleucel (Carvykti)

Product NDC
70 ml infusion bag and metal cassette 57894-0111-01
30 ml infusion bag and metal cassette 57894-0111-02

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