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Contact the Mississippi Division of Medicaid

You can contact the Mississippi Division of Medicaid (DOM) multiple ways as listed below, including by phone, postal mail, and fax. If you choose to contact DOM in writing, you are advised to submit information by postal mail or fax to protect the confidentiality of your protected health information or personally identifiable information.

To contact the appropriate area by phone, first review the division/topics of interest menu below. The main call center switchboard will then route your call to the appropriate area.

  • Toll-free: 800-421-2408
  • DOM main switchboard phone: 601-359-6050
  • DOM general fax: 601-359-6294
  • Provider Beneficiary Relations fax: 601-359-4185
  • Mailing address: 550 High Street, Suite 1000, Jackson, MS 39201

Other ways you can contact us

Note: It is advised that you do not email forms with protected health information or personally identifiable information to protect your confidentiality. If you choose to return your forms by email, it is advised that you send the email securely (i.e. encrypted). When unencrypted emails are sent over the Internet the email may be accessible by a third party and read.

Speaker Requests

DOM will make every effort to accommodate all Speaker Requests as is allowed based on staff availability and funding.   However, due to current budgetary constraints some requests may not be approved. To request a speaker, please fill out the Speaker Request form. To submit, fax to 601-359-4185 or email to

Division/Topics of Interest

Prior to calling the main call center switchboard, review the division/topics of interest menu below. The topics of interest are categorized by the Medicaid division responsible for those areas.

Fiscal Agent - Conduent | Toll-free: 800-884-3222 or Phone: 601-206-2900

Medicaid identification (ID) cards – how to replace a lost or stolen ID card
Crossover forms/claims
Drug rebate questions
Electronic submission of claims
Electronic transfer of funds
How many office visits remaining on card
Eligibility status of a beneficiary
Claims over 12 months old that have not been paid
Provider agreements
Provider enrollment – concerns, contact numbers
Provider Bulletin mailings


Beneficiary enrollment appeals
Beneficiary medical services appeals
Provider appeals


Disaster management (Emergency Coordinator Officer and Public Information Officer)
Health Insurance Portability and Accountability Act (HIPAA) compliance (Privacy Officer)
News media requests (television, radio, reporters, etc.)
Official logo file requests
Project Coordination
Requests for Information (Public Records Officer)

Coordinated Care

Mississippi Coordinated Access Network (MississippiCAN)


Application process for Medicaid and Children’s Health Insurance Program (CHIP)
Eligibility for Aged, Blind & Disabled Individuals
Eligibility for Families, Children & Pregnant Women
Eligibility information and requirements
Emergency Medicaid for Immigrants
Emergency Medicaid for Newly Approved SSI Recipients
Hospital Presumptive Eligibility
Medicare Savings Programs – Qualified Medicare Beneficiaries (QMB), Specified Low-Income Medicare Beneficiaries (SLMB), Qualified Individuals (QI)
Regional office issues
Retroactive Medicaid coverage

Financial and Performance Audit

Contract compliance audits
Electronic Health Record incentive payment audits
Long Term Care cost report audits
Waiver financial and performance audits

Human Resources

Workers compensation
Employee wellness program
Employment verification
Discrimination complaints from DOM staff

Information Technology

Medicaid Management Information System
Information technology purchasing


Legal issues

Long Term Care

Case mix helpline – Myers and Stauffer Help Desk Phone: 800-773-8609  |  Email:
Elderly and Disabled Waiver Provider Enrollment (adult day care, personal care services and in-home respite)
Home and Community Based Services waiver information: Assisted Living, Elderly and Disabled, Independent Living, Traumatic Brain Injury/Spinal Cord Injury
Home and Community Based Services beneficiary care or provider assistance
Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID)
Nursing Home – beneficiary care or provider assistance, enforcement remedies and penalties
Assisted Living Waiver Enrollment
Civil Money Penalty Grant Awards Program

Medical Services

Ambulance services
Ambulatory surgical centers
Coding, fee schedules, utilization review
Dental services
Drugs administered in a physician office
Durable medical equipment (DME)
Early intervention/target case management
Vision services
Federally qualified health centers (FQHC)
Rural health clinics (RHC)
Auditory services
Home health
Inpatient and outpatient hospital services
ICD-9, ICD-10 codes, procedure codes
Indian health
Lab services
Lead poisoning and prevention
Medical Review Division
Early and Periodic Screening, Diagnostic and Treatment (EPSDT) wellness screenings
Nurse practitioners
Physical therapy, occupational therapy, speech therapy – for adults and children
Prenatal High Risk Management/ Infant Services Systems
Physician services
Prior authorization for medical services
Private duty nursing
Swing bed
Radiology services

Mental Health

Acute freestanding psychiatric facilities
Autism pilot program
Community/private mental health centers (CMHC/PMHC)
Federally qualified mental health center (FQHC)
Inpatient detox for chemical dependency
Intellectual Disabilities/Developmental Disabilities (ID/DD)
Mississippi Youth Programs Around the Clock (MYPAC)
Outpatient mental health hospital services
Pre-admission screening and resident review (PASRR)
Psychiatric residential treatment facilities (PRTF)
Psychiatric services by physician or nurse practitioner
Psychiatric units at general hospitals
Rural health clinics (RHC)
Therapeutic and evaluative mental health services for children (T&E)


Prescription drug questions
Pharmacy prior authorization unit – phone: 877-537-0722

Policy and Compliance

Health Insurance Portability and Accountability Act (HIPAA)
Contract compliance

Policy, Planning and Development

Administrative Code
Balancing Incentive Program
Bridge to Independence
Policy inquiries
State Plan
State Plan Amendments


Requests for Proposals (RFP)
Contracting with DOM (may be through Procurement or Purchasing)

Program Integrity

Beneficiaries who owe Medicaid money
Fraud – beneficiaries or providers
Medicaid Eligibility Quality Control

Provider Beneficiary Relations

Beneficiary relations – concerns about unpaid bills, service limits, covered services, how to find a provider
Provider claims – concerns about unpaid, denied or suspended claims resolution
Provider enrollment – Agency review and approval of provider applications
Medicaid outreach speaker requests – how to request a Medicaid representative at your event
Provider relations – how to request a provider representative, education, workshops, site visits
Language Line – access for Limited English Speaking beneficiaries
Deaf services – contract management, access for service scheduling
Main DOM switchboard
Discrimination complaints – from beneficiaries or providers
Civil rights questions – Medicaid providers compliance and monitoring


Provider statistical and reimbursement report (PS&R)
Hospital inpatient reimbursement
Disproportionate share hospital program (DSH)
Upper payment limit hospital program (UPL)
Hospital outpatient reimbursement
Hospital desk reviews
Hospice reimbursement
Nursing home rates and reimbursement
Swing bed reimbursement
Intermediate Care Facility/Developmental Disabled reimbursement (ICF/DD)
Psychiatric residential treatment facility reimbursement (PRTF)
Dialysis reimbursement
Federally qualified health center (FQHC) reimbursement
Rural health clinic (RHC) reimbursement
Home health reimbursement

Requests for Information

Requests for Information (RFI)
Public records requests

Third Party Recovery

Insurance – existence or termination
Medicare premiums paid by Medicaid
Estate recovery