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Xerox business process services to become Conduent

Xerox, the current fiscal agent of the Mississippi Division of Medicaid (DOM), earlier this year announced its plan to separate into two independent, publicly-traded companies. Once separated, Xerox will focus exclusively on its Document Technology and Document Outsourcing businesses, and the company will retain the brand name Xerox. The operations related to DOM and its current business process outsourcing component will be launched under the brand name Conduent Inc. in early 2017.

DOM contracts with a fiscal agent to provide the technical infrastructure for agency business operations that are too complex to be maintained in-house, such as processing provider claims, claims reimbursement, and provider enrollment. DOM’s contractual relationship with Xerox began in 2005, and its current five-year contract with Xerox is set to expire in 2020.

If confirmed, DOM’s contractual relationship will shift to Conduent in January 2017. While Xerox has assured DOM of a seamless transition which will not impact business operations, Medicaid beneficiaries, and especially enrolled providers, need to be aware of this important change.

DOM’s fiscal agent is also responsible for mailing important notifications to providers and beneficiaries. Consequently, it is essential for Medicaid enrolled providers, beneficiaries, and related groups to know that correspondence bearing the name Conduent may be Medicaid related effective Jan. 1, 2017.

DOM will make every effort to inform all providers and beneficiaries before the transition takes place. In order to stay informed about Medicaid news and notices, enrolled providers and beneficiaries must open and read mail sent from DOM, Xerox or Conduent.

According to a news release issued by Xerox’s corporate office, Xerox expects Conduent to be separated by the end of 2016, pending “final approval by Xerox’s board of directors, among other conditions.” The company says the separation is intended to simplify Xerox’s organizational structure and resources, while placing Conduent in a position to grow its business process services opportunities.

For more information about Conduent, visit