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MississippiCAN Feedback

We want and appreciate feedback about the MississippiCAN program from our members, providers and related entities. Read the information below on how to give feedback, submit an inquiry or complaint.

MississippiCAN provider survey

We need your help to tell us how well the MississippiCAN program is doing. Please take a few minutes to click on the link below and complete the survey. If you have any questions contact the Office of Coordinated Care by phone at 601-359-3789.

Complete and submit provider satisfaction surveys by email to MississippiCAN.Quality@medicaid.ms.gov or fax 601-359-5252.

How to Submit an Inquiry or Complaint

The MississippiCAN inquiry and complaint form is designed for members and providers to utilize for issues and concerns.

Complaint
An expression of dissatisfaction received orally or in writing that is of a less serious or formal nature that is resolved within one business day or receipt. Any complaint not resolved within one business day shall be treated as a grievance. A complaint includes, but is not limited to: inquiries, matters, misunderstandings or misinformation that can be promptly resolved by clearing up the misunderstanding or providing accurate information.

Grievance
An expression of dissatisfaction received orally or in writing about any matter or aspect of the contractor or its operation, other than a contractor action as defined in the CCO contract. A grievance includes, but is not limited to: the quality of care or services provided, aspects of interpersonal relationships such as rudeness of a provider or employee, or failure to respect the members rights.