We want and appreciate feedback about the MississippiCAN program from our members, providers and related entities. Read the information below on how to give feedback, submit an inquiry or complaint.
MississippiCAN provider survey
We need your help to tell us how well the MississippiCAN program is doing. Please take a few minutes to click on the link below and complete the survey. If you have any questions contact the Office of Coordinated Care by phone at 601-359-3789.
Complete and submit provider satisfaction surveys by email to MississippiCAN.Quality@medicaid.ms.gov or fax 601-359-5252.
How to Submit an Inquiry or Complaint
The Managed Care Provider Inquiries & Issues Form is designed for MississippiCAN providers to utilize for issues and concerns.
Complaint
An expression of dissatisfaction received orally or in writing that is of a less serious or formal nature that is resolved within one business day or receipt. Any complaint not resolved within one business day shall be treated as a grievance. A complaint includes, but is not limited to: inquiries, matters, misunderstandings or misinformation that can be promptly resolved by clearing up the misunderstanding or providing accurate information.
Grievance
An expression of dissatisfaction received orally or in writing about any matter or aspect of the contractor or its operation, other than a contractor action as defined in the CCO contract. A grievance includes, but is not limited to: the quality of care or services provided, aspects of interpersonal relationships such as rudeness of a provider or employee, or failure to respect the members rights.
You can contact the Mississippi Division of Medicaid (DOM) multiple ways as listed below, including by phone, postal mail, and fax. It is advised that you do not email forms or submit online forms with protected health information or personally identifiable information, to protect your confidentiality in accordance with the Health Insurance Portability and Accountability Act of 1996.
To contact the appropriate area by phone, first review the division/topics of interest menu below. The main call center switchboard will then route your call to the appropriate area.
- Toll-free: 800-421-2408
- Phone: 601-359-3789
- Fax: 601-359-5252
- Mailing address: 550 High Street, Suite 1000, Jackson, MS 3920
