Phone numbers for Member Reservations and Member Ride Assist will not change
The Mississippi Division of Medicaid (DOM) will begin the transition to a new NET Broker starting on May 24, 2024. The new broker, Modivcare will begin scheduling and conducting rides on Saturday, June 8, 2024. All rides occurring prior to June 8th will be handled by MTM. All rides occurring on or after June 8th will be handled by Modivcare.
Important dates:
• MTM will continue handling NET services from May 24, 2024 thru June 7, 2024.
• Starting June 8, 2024, Modivcare will handle all Fee For Service/traditional Medicaid beneficiary trips.
The Toll-free numbers for Member Reservations and Member Ride Assist will not change. These numbers, as shown below, are the current phone numbers used by MTM and will remain unchanged for ModivCare.
| Member Reservations | Ride Assist: (Where’s My Ride) |
|---|---|
| 866-331-6004 |
866-334-3794 |
Facility providers will have a new toll-free number and fax number that will be utilized by ModivCare.
• Facilities: 866-381-4850
• Facility Fax: 866-333-4523
Hearing/Speech Impaired/TTY: 711
