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Payment Error Rate Measurement

Payment Error Rate Measurement (PERM)  was developed by the Centers for Medicare and Medicaid Services (CMS) to measure improper payments in the Medicaid program and the Children’s Health Insurance (CHIP). PERM reviews will be conducted in three areas:

  • Beneficiary Eligibility for both the Medicaid and CHIP programs,
  • Managed Care payments, and
  • Fee-for-service claims payments.

The fee-for-service claims review includes medical record collection, medical reviews, and data processing reviews. For more information, refer to the CMS website.

2017 PERM Medical Request Letters

Instructions for Submitting Requested Record/Documentation
Please choose one of the following methods for submitting records/documentation:

Faxing – Faxing the documents as soon as possible is greatly appreciated.

  1. Documents, supporting the dates of service in the claim, MUST be sent with the appropriate PERM Cover Sheet.
  2. If your facility has more than one PERM request, please fax each record separately.
  3. All documents must be complete and legible; including lightening dark and/or colored pages.
  4. Fax documents to: 1-301-417-8040 or 1-877-619-7850

Electronic Submission – electronic submission of Medical Documentation

  1. Information about esMD can be found via the CMS website
  2. New for FY17, providers can also send documents in encrypted secure emails to Records@permrc.com and contact PERM Customer Service Representatives at 301-987-1100 to provide the file encryption password.

Mailing – You may send a hard-copy record or a file within an encrypted CD.

  1. Documents, supporting the dates of service in the claim, MUST be sent with the appropriate PERM Cover Sheet.
  2. All documents must be complete and legible; including lightening dark and/or colored pages.
  3. Do not staple or paper clip any pages together in the record.
  4. If you choose to send the documentation on CD/DVD, the file(s) must be encrypted.  Please submit the password via email to Records@permrc.com and include the PERM ID in the subject line. No medical documentation can be accepted by email due to privacy concerns.
  5. Mail requested documentation to:
    PERM Review Contractor
    Attn: Medical Record Manager
    CNI Advantage, LLC
    1300 Piccard Drive, Suite 205
    Rockville, MD 20850

PERM Resources