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EVV for Members/Caregivers

What does EVV mean for program members and/or their families?

  • There will be no significant disruption in services to members.
  • Members will be able to keep current providers and caregivers if they comply with the EVV requirements.
  • An EVV system does NOT change the services provided, the provider selection, constrain individual’s choice of provider/personal care attendant(s), or affect the way the care is delivered.
  • DOM or your provider will supply all necessary equipment to manage the EVV and provide training about usage. There is no cost to the member or their family.
  • EVV will be a valuable tool in managing the accuracy and reporting of all services.

Member Frequently Asked Questions

What is EVV and why is it being implemented?

Centers for Medicare and Medicaid Services (CMS) mandated that all states implement Electronic Visit Verification (EVV) for agencies or caregivers providing in home personal care, attendant care and respite services. This federal requirement is the result of the 21st Century Cures Act. EVV protects you as beneficiaries and ensures you get the care you need.

Your caregiver will use EVV, and their visits with you will be electronically verified with the following information:

  • Type of care
  • Date of service
  • Location of service
  • Name of caregiver
  • Your name
  • Begin and end time of service

This electronic reporting will either be done using an application on your caregiver’s mobile device or by using your own home landline telephone to call into the system.

What is required of me?

We ask for your understanding and patience as your provider/personal care attendant works to learn a new system. It will likely be an easy transition, but there could be bit of a learning curve early on.

Will I need to have anything installed in my house for EVV to work?

No. Your provider/personal care attendant will either use your existing landline or use their mobile phone to capture their visit information.

If I do not want to have my provider/personal care attendant use my phone, will I still receive services?

Yes. Electronic Visit Verification will never impact the services you are provided. If you do not wish to allow your provider/personal care attendant to use your landline phone to call into the EVV system, there are multiple other options for your provider/personal care attendant to capture their time that do not require your phone.

If I move, or change care providers, will I need to do anything to keep EVV going?

No. Electronic Visit Verification does not require any actions on your part. If you change your provider/personal care attendant, or move to a new residence, the EVV system will continue at your new location and will be performed in the same way by your new provider/personal care attendant.

Am I being recorded or tracked with this system?

No. GPS is only tracked on the provider/personal care attendant’s mobile phone at the time of check-in and check-out.

How will I receive information about EVV?

You can continue to check this webpage for updated information about EVV. Your case manager(s) and/or provider agency will also communicate with you regarding EVV implementation.

How can I ask questions and offer feedback?

If you have any questions about EVV, or wish to provide feedback, please call us at (601) 359-6141 and/or email us at