Executive Director
Cindy Bradshaw is Executive Director of the Mississippi Division of Medicaid (DOM). She was appointed by Governor Tate Reeves in October 2024.
As Executive Director, Bradshaw manages a team of more than 900 employees and is focused on ensuring long-term sustainability for the Division of Medicaid, as well as enhancing operational excellence and delivering a good customer experience for Medicaid members, applicants, and their caregivers.
Bradshaw has a distinguished record of service in health plan operations for the public and private sectors. Her previous experience includes serving as the State Insurance Administrator and Executive Deputy Director of the Department of Finance and Administration, where she oversaw a billion-dollar annual portfolio that includes the 200,000-member State and School Employees’ Life and Health Insurance Plan, the State Agencies Self-Insured Worker’s Compensation Trust, the Tort Claims Board, and State Property Insurance.
Prior to entering the public sector, Bradshaw spent nearly 15 years with Blue Cross Blue Shield of Mississippi, where she managed customer service and service support for the Children’s Health Insurance Program and the State Health Plan accounts. She also worked with UnitedHealth Group, where supporting early MississippiCAN operations by recruiting providers for the network, elevating claim processing quality, and developing external education programs. Bradshaw joined DOM in April 2023 as Deputy Executive Director of Eligibility.
Deputy Executive Director
The executive administrator is responsible for Contract Compliance, Procurement, Administrative Appeals, Policy and Health Services as well as managing DOM’s coordinated care program, MississippiCAN. The Office of Procurement is responsible for managing the selection of contracts that are awarded on a competitive basis through the Request for Proposal Process (RFP). They are responsible for ensuring that the competitive bidding process follows the rules and regulations set forth by the Personal Service Contract Review Board. The Office of Administrative Appeals resolves conflicts that may arise when a Medicaid beneficiary questions services or categories of coverage for which they are eligible, or when a provider questions reimbursement, methodology for services provided or a decision affecting their enrollment in the program. The Office of Policy is responsible for the development and maintenance of policy for Medicaid programs, handles State Plan amendments, as well as the Administrative Code and waivers.
Health Services
The Office of Health Services is responsible for the overall development, implementation and operation of all Medicaid health-care services and benefits. They also ensure that Medicaid beneficiaries are provided appropriate, accessible and quality services. This office also includes the areas of Clinical Support Services, Medical Services, Long Term Care, Community Based Services, Pharmacy, Mental Health, Hospital Programs and Services, and Program Integrity.
Eligibility
The Office of Eligibility is responsible for Medicaid and Children’s Health Insurance Program (CHIP) eligibility policy, coordination of policy, procedures and staff training. This office also oversees the administration of 30 regional offices throughout the state. Regional offices are responsible for the determination of eligibility for the aged, blind and disabled groups, as well as families and children. In addition, the Office of Provider Enrollment falls under eligibility and is responsible for enrolling providers into the Medicaid program.
Finance
The Office of Finance is responsible for effective fiscal management of the agency. A total of six offices within the Office of Finance contribute to this effort. Three offices establish institutional provider reimbursement rates and methodologies, perform financial and performance reviews related to providers and contractors, and maximize third party recovery efforts. Additionally, the Chief Financial Officer assists with responsibility for three offices covering the accounting functions, all financial reporting and the agency budget. This office also houses the areas of Property Management and Operations.
Human Resources
The Office of Human Resources is responsible for coordinating all personnel matters including: recruitment of personnel, classification of positions, ensuring fair and adequate compensation, ensuring all disciplinary actions are carried out in a fair and legal manner, ensuring that the agency complies with relevant federal and state laws and regulations, overseeing leave and benefit matters, facilitating training of current employees and maintaining personnel files.
Information Technology (iTECH)
The Office of Information Technology Management (iTECH) is responsible for the operation of Medicaid’s eligibility and claims processing and payment systems. The Office of iTECH provides data analysis to support state health policy changes and health-care reform and is responsible for the design, implementation, operation and security of the Division’s networks. This office also manages software, equipment and technical support services and provides staff with access to data in a secure environment.
Legal
The Office of Legal is staffed by attorneys from the Office of the Attorney General, and is responsible for providing legal consultation and representation to DOM in a variety of areas including: personnel matters, statutory and regulatory issues, procurements and contracting, recovery efforts, garnishments, levies, bankruptcies and tax liens. The attorneys draft all DOM contracts, represent the agency at various administrative hearings, provide guidance on policy drafting and filing, assist the Requests for Public Information Officer with public records requests, respond to all subpoenas, facilitate complex litigation with outside counsel and the Attorney General’s Office, and serve as liaisons to the Medicaid Fraud Control Unit. In addition to administrative hearings, the attorneys also represent DOM before the Employee Appeals Board, United States Equal Employment Opportunity Commission and state and federal courts.
External Affairs
This office is the primary point of contact for legislators and legislative staff, serves as the Medicaid legislative liaison, and leads the Government Relations team. Government Relations processes inquiries from state and federal government officials and also houses the official Requests for Information (RFI) Process. This office also houses the Office of Client Relations (OCR) and Communications. The Office of Client Relations is responsible for outreach and educational events for providers and beneficiaries about Medicaid programs and services. This office maintains DOM’s switchboard, the primary contact for the agency for provider, beneficiary and general inquiries. The Office of Communications is responsible for the messaging to our internal and external audiences. This includes the design, writing, layout, editing and distribution process for the external DOM website, publications, collateral materials, and digital media. This area also handles public relations, issues official statements and is the contact for news media requests.
