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What can a provider do to minimize missed appointments?

These are suggestions only; they do not represent Medicaid policy. It is important to treat all Medicaid beneficiaries in the same manner as other non-Medicaid patients are treated:

  • Confirm appointments prior to the date of the appointment by sending a post card or calling a day or two before the schedule appointment date or both.
  • Inform beneficiaries if they routinely fail to keep an appointment or give advance notice when they need to cancel an appointment, you may no longer accept them as a patient.
  • Schedule patients to allow for those who are likely to miss a scheduled appointment.
  • If a beneficiary misses an appointment, allow him or her to come in as a “walk-in” and wait for a time in the dentist’s schedule to become available.